Former Customer Relations Representative
Teleperformance
- Manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer.
Sebastian Diaz Fernandez
Summary
Management positions on previous works and volunteering campaigns. Highly motivated and positive individual with great organizational and communications skills. Customer service master and efficient problem solver. I try my best in order to provide thorough answers and solutions also to provide an exceptional customer experience. Bilingual, hardworking, and ready to join my next team.
Work History
Former Certified International Specialist / Customer Service Advisor
DHL
- A certified international Specialist is someone who analyzes foreign packaging status and monitors traces of the global market to guide strategic international business decisions to help clients and maximize their business investment opportunities abroad.
Former Customer Support Associate
Concentrix
- Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction
- Excellent time management skills combined with a superior knowledge of the customer service industry
- Dedicated to identifying customer needs and delivering effective solutions to all problems.
Former Contact Center Representative
Bridgestone LATAM
- Educated collaborators on HR software functionality with emphasis in password reset settings, provide PIN's and following information and further instructions in behalf main page settings.
Education
Bilingual gastronomy and cocktail service -
Instituto Nacional de Aprendizaje
Technical training in computing systems -
Universidad Nacional De Costa Rica
01.2021
Skills
- Fluent English
- Communication
- Computer Skills
- Design Thinking
- Leadership Skills
- Conflict Resolution
- Empathy
- Customer Service
- Problem-solving abilities
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Former Customer Relations Representative
Teleperformance
Former Certified International Specialist / Customer Service Advisor
DHL
Former Customer Support Associate
Concentrix
Former Contact Center Representative
Bridgestone LATAM
Bilingual gastronomy and cocktail service -
Instituto Nacional de Aprendizaje
Technical training in computing systems -
Universidad Nacional De Costa Rica