Sebastian Gonzalez
Student
Barva,Heredia
Summary
A proactive self-starter with a love for learning and dedicated to excellence. An engaged and motivated student with excellent spoken and written English skills with client focused approach.
Overview
6
6
years of professional experience
Work History
Barber Apprenticeship
Barber Haus
04.2023 - 12.2023
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
Call Center Executive
FB Doors
09.2022 - 02.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Volunteering
Municipalidad De Barva
05.2020 - 10.2021
- Coordinated community outreach initiatives involving players volunteering at local schools or participating in charitable events to enhance the program''s reputation within the area.
Cashier
The Best Salon
05.2018 - 07.2021
- Attention to detail when managing money.
- Performed cash, card and check transactions to complete customer purchases.
- Dedicated exceptional costumer service.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Institute Saint Thomas
Heredia / Costa Rica 05.2001 -
Intensive Grammar / Conversational English Course -
Intensa Language Institute
Heredia / Costa Rica 05.2001 -
Skills
Outstanding client retention
Team Collaboration
Good Communication and client problem solving
Proactive attitude
Critical thinking abilities
Timeline
Barber Apprenticeship
Barber Haus
04.2023 - 12.2023
Call Center Executive
FB Doors
09.2022 - 02.2023
Volunteering
Municipalidad De Barva
05.2020 - 10.2021
Cashier
The Best Salon
05.2018 - 07.2021
High School Diploma -
Institute Saint Thomas
05.2001 -
Intensive Grammar / Conversational English Course -
Intensa Language Institute
05.2001 -