Sebastian Solano Hernandez
Cartago
Summary
Experienced with identifying and removing inappropriate content to maintain platform safety. Utilizes strong communication and decision-making skills to enforce community guidelines effectively. Knowledge of best practices in content moderation, ensuring secure and positive user experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Content Moderator
Accenture
04.2025 - Current
- Analyst in charge of moderation of content of social medias of Meta, classifying and removing content not allowed on the platforms thru internal policies. Worked in the Brasil/Portugal market and also on the English marked.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Reduced response time for content review, ensuring a safer online environment for users.
CAD Designer/3D Dental Technician
Align Technology
01.2020 - 03.2025
- Technician in charge of performing dental treatment planification’s based on the Orthodontist/Dentist request towards written instructions and clinical preferences.
- 5 years of experience performing dental treatment plans with the use of 3D software that help with the creation the cases.
- Worked with different internal regions mainly Brasil and LATAM, also USA.
- Knowledge of the basic metrics such as productivity, KPI’s, etc.
Customer Service Agent Representative
Sykes Costa Rica
08.2019 - 12.2019
- Customer Agent in charge of resolving fraud cases in an international bank company.
- Multitasking resolving doubts of customers in phone calls and also providing the assistance required using several computer programs at the same time.
- Learned the basics of communication towards phone calls, how to deal with customer in order to solve the issues as soon as possible.
Education
General Studies
Universidad Estatal a Distancia
IT Essencials CISCO Module 1
Universidad de Costa Rica
01.2020
High School diploma - undefined
Liceo Experimental Bilingue La Trinidad
01.2018
Skills
- Cultural awareness
- Patience and tolerance
- Content management
- Online research
- Social media
- Attention to detail
- Customer service
- Microsoft office
- Critical thinking
- Team collaboration
- Planning and coordination
- Problem identification
- Graphics and photo imaging
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Adaptability and flexibility
Certification
IT Essencials Cisco Module 1
Languages
English
Upper intermediate (B2)
Portuguese
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Content Moderator
Accenture
04.2025 - Current
CAD Designer/3D Dental Technician
Align Technology
01.2020 - 03.2025
Customer Service Agent Representative
Sykes Costa Rica
08.2019 - 12.2019
General Studies
Universidad Estatal a Distancia
High School diploma - undefined
Liceo Experimental Bilingue La Trinidad
IT Essencials CISCO Module 1
Universidad de Costa Rica
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