Sebastián Barrios
Senior IT Coordinator
Cartago
Summary
Experienced IT analyst specializing in Azure, O365, and software installation. Proficient in crafting efficient IT solutions and ensuring seamless deployment. My mission is to leverage technology for optimal business outcomes with a strategic approach to IT challenges.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior IT Coordinator
Edwards Lifesciences
11.2023 - Current
- Managed incident queues, ensuring timely resolution and escalation of issues.
- Created and supported Adobe Certificates for secure document handling.
- Handled ticket management and escalation processes.
- Provided troubleshooting for O365 applications and computer systems.
- Managed user accounts through Active Directory and Microsoft Azure.
IT Service Desk Analyst
Inter-American Development Bank
11.2022 - 11.2023
- Deployed and updated software across multiple departments.
- Managed documentation and knowledge bases to streamline support processes.
- Handled user access management, ensuring secure and efficient access to systems.
- Managed incidents, providing advanced troubleshooting for complex issues.
Service Desk Agent
Fujitsu
04.2021 - 10.2022
- Provided user support for technical issues, ensuring quick resolution.
- Conducted technical troubleshooting for hardware and software problems.
- Offered remote desktop support to resolve issues efficiently.
- Managed password resets and account management tasks.
- Generated reports and analyzed data to identify trends and improve services.
Support Technician
Corporacion Rostipollos
08.2020 - 04.2021
- Managed IT assets, ensuring proper tracking and maintenance.
- Installed and configured software for various departments.
- Performed hardware maintenance to ensure optimal performance.
- Provided customer support, addressing IT-related inquiries and issues.
Education
No Degree - Cybersecurity Engineering
Fidelitas University
San Pedro, Costa Rica 05.2001 -
High School Diploma -
CTP San Juan Sur
Cartago, Costa Rica 05.2001 -
Certificate of Technical Studies - Cisco CCNA1, CCNA2 And IT Essentials
NETACAD
05.2001 -
Skills
Problem-Solving
Analytical Thinking
Advanced Troubleshooting Techniques
Incident management
References
- LIC. ANTHONY RIVERA HERNÁNDEZPhone: 8319 9860
- LIC. ESTEBAN MARÍN MONGEPhone: 8785 4251
Timeline
Senior IT Coordinator
Edwards Lifesciences
11.2023 - Current
IT Service Desk Analyst
Inter-American Development Bank
11.2022 - 11.2023
Service Desk Agent
Fujitsu
04.2021 - 10.2022
Support Technician
Corporacion Rostipollos
08.2020 - 04.2021
No Degree - Cybersecurity Engineering
Fidelitas University
05.2001 -
High School Diploma -
CTP San Juan Sur
05.2001 -
Certificate of Technical Studies - Cisco CCNA1, CCNA2 And IT Essentials
NETACAD
05.2001 -
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