Sebastián Salas Jiménez
Poas,Alajuela
Summary
Motivated and ambitious, eager to contribute skills and knowledge to a highly successful company. Leveraging university career to make a significant impact. Strong focus on promoting success and enhancing company's numbers and prestige. Striving to become a valuable asset and a catalyst for positive change. Dedicated to prioritizing satisfaction while aligning with company's goals and objectives.
Overview
3
3
years of professional experience
Work History
Customer Contact Advisor
DHL Express US.
01.2024 - Current
- Package tracking
- Customer satisfaction provided
- Pick Ups Scheduling
- OmniChannel Advisor (Chats,Emails,Phone Calls)
- Projects developer
Customer Service Representative - Fraud Agent
Sykes Enterprises
07.2022 - 07.2023
- Customer satisfaction provided
Education
Bachelor's Degree - Computer Systems Engineering
Universidad Tecnológica De Costa Rica
08-2025
High School Diploma -
Liceo De Poás
11.2021
Skills
- Leadership
- IT
- Coordination and teamwork
- Analysis capacity
- Problem-solving abilities
- Respect and understanding of the rules
- Multitasking Abilities
- Microsoft Office at an advanced level
- Advanced PHP
- Active listening
- Advanced Java
- Advanced HTML
- Advanced NET
- Advanced C#
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Contact Advisor
DHL Express US.
01.2024 - Current
Customer Service Representative - Fraud Agent
Sykes Enterprises
07.2022 - 07.2023
Bachelor's Degree - Computer Systems Engineering
Universidad Tecnológica De Costa Rica
High School Diploma -
Liceo De Poás
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