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Hi, I’m
SEQUANA D. WHITESIDE
Digital Nomad
Atenas,SC
Work Preference
Summary
Dynamic and resourceful professional with robust experience in administrative roles, customer service, and creative solutions. Adept at managing multiple tasks and projects simultaneously in challenging, fast-paced environments. Proven skills in document archiving, office administration, eligibility processing, and customer service with excellent knowledge of Microsoft Office Suite. Excellent problem-solving, time management, and communication skills. Committed to delivering exceptional support to teams and providing outstanding service to customers.
- Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
SCDHHS Healthy Connections
Eligibility Specialist II
07.2019 - Current
Job overview
- Resolved discrepancies with client applications to verify eligibility.
- Leveraged electronic tools and systems to assemble and evaluate information for timely eligibility determinations, reviews, and changes of circumstance.
- Effectively utilized communication methods to obtain outstanding information and documented all notes and steps for review.
- Upheld confidential information in accordance with State and Federal law as articulated through departmental policies and training.
- Participated in emergency management evacuation and shelter duties as necessary.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Engaged wider departments in accurate, timely paperwork completion.
Contec, Inc.
Clean Room Associate
03.2018 - 07.2019
Job overview
- Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents 30%.
- Monitored hazardous waste cleanup procedures to promote proper application of nanocomposites and accomplishment of objectives.
- Completed forms and equipment logs to distribute to appropriate personnel.
- Operated hoists to lift raw materials, finished products and packed items.
- Setup and operated small manufacturing equipment using hand tools and detailed instructions to meet daily production requirements
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Utilized label application equipment to label tubes, containers and boxes.
Alorica (Samsung Call Center)
Customer Service Representative
01.2015 - 03.2015
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Greenville Tech’s Upward Bound
Receptionist Office Associate
09.2013 - 12.2014
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Managed smooth processing of the Dean of Student Support Services' paperwork to support office productivity.
- Provided clerical support, addressing routine, and special requirements.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Coordinated efficient calendars for upper management staff members by factoring in schedule availability and load limitations.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from English & Creative Writing
11.2021
University Overview
- Honoree of Creative Writing Honor's Program
Greenville Technical CollegeGreenville, SC
Associate of Science from Biology
12.2014
University Overview
Pre-Nursing Program
Atlanta Job Corps CenterAtlanta, GA
No Degree from Rail Service Worker Vocational Training
10.2011
University Overview
Vocational Training
Bamberg Job Corps CenterBamberg, SC
No Degree from Secretarial Studies And Office Administration
02.2011
University Overview
Vocational Training
Dorman High SchoolRoebuck, SC
High School Diploma
05.2005
University Overview
Skills
- Customer Service & Conflict Resolution
- Administrative & Office Support
- Proofreading & Copy Editing
- Research & Data Analysis
- Microsoft Office Suite Expertise
- Professional Communication
- Time Management & Organization
- Regulatory Compliance & Procedures
- Basic Medical Terminology
- Office Administration
- Customer Service & Client Relations
- Proofreading & Copyediting
- Policy Implementation
- Data Entry & Management (60 wpm)
- Product Diagnosis & Troubleshooting
- Medicaid Eligibility Processing
- Team Building & Peer Training
- Environmental Sanitation
- POS Systems
- Inspection Procedures
- Intakes and Assessments
- Enrollment Procedures
- Paperwork and Documentation
- Data Entry
- Applicant Support and Service
Additional Information
Additional Information
Additional roles: Clean Room Associate at Contec, Inc.; Student CDL A Driver at Schneider National; Seasonal Order Picker/Packer at Toys “R” Us, Inc.; Overnight Stock Clerk at Wal-Mart Supercenter; Clean Room Optical Fiber Technician/Production Associate at OpTek Systems, Inc.; Warehouse Production Associate at Marley Lilly; Clean Room/Pack Out Technician at Contec Inc.; Cashier/Stock Clerk at Beauty Mart.
[For a detailed description of duties performed in each role, please refer to the LinkedIn profile]
Timeline
Eligibility Specialist II
SCDHHS Healthy Connections
07.2019 - Current
Clean Room Associate
Contec, Inc.
03.2018 - 07.2019
Customer Service Representative
Alorica (Samsung Call Center)
01.2015 - 03.2015
Receptionist Office Associate
Greenville Tech’s Upward Bound
09.2013 - 12.2014
Southern New Hampshire University
Bachelor of Arts from English & Creative Writing
Greenville Technical College
Associate of Science from Biology
Atlanta Job Corps Center
No Degree from Rail Service Worker Vocational Training
Bamberg Job Corps Center
No Degree from Secretarial Studies And Office Administration
Dorman High School
High School Diploma