Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Salas Valverde

San José,SJ

Summary

I consider myself as a Risk management professional with strong background in identifying, analyzing, and mitigating risks. Skilled in data analysis and strategic planning. Known for effective team collaboration and delivering reliable results. Adaptable to changing needs and dependable asset in high-pressure environments. I like to share the knowledge with my peers, that's why Im looking always to get more knowledge in all possible areas, to share it and improve on daily basis .

Overview

13
13
years of professional experience

Work History

Risk Specialist

Amazon
02.2019 - Current
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Taught employees how to control risks at front line.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Developed comprehensive risk analysis reports to support executive decision-making processes.

Seller Support Associate

Tek Experts
09.2016 - 09.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving support issues.
  • Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Provided comprehensive training to new team members, fostering a cohesive and knowledgeable support team.

Asset Management Intern

Banco Nacional De Costa Rica
02.2013 - 09.2016
  • Streamlined reporting processes by creating Excel templates for efficient data organization and presentation.
  • Maintained and reconciled databases containing information regarding licenses, warranties and service agreements for organization's hardware and software.
  • Evaluated investment risks to ensure alignment with client objectives and risk tolerance levels.
  • Strengthened client relationships through effective communication, addressing inquiries and providing timely updates on portfolio performance.
  • Assisted in asset allocation decisions for improved diversification and risk management.

Education

Bachelor in Business Management - Business Management

Universidad De Las Ciencias Y El Arte
San José, Costa Rica
12-2018

Bachelor in Foreigners Affairs - Diplomacy

Universidad Nacional De Costa Rica
Heredia, Costa Rica
01-2013

Skills

  • Operational risk management
  • Audit support
  • Risk analysis
  • Stress testing
  • Scenario analysis
  • Microsoft Excel
  • Teamwork
  • Time management
  • Multitasking
  • Excellent communication
  • Team leadership
  • Effective communication

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Risk Specialist

Amazon
02.2019 - Current

Seller Support Associate

Tek Experts
09.2016 - 09.2019

Asset Management Intern

Banco Nacional De Costa Rica
02.2013 - 09.2016

Bachelor in Business Management - Business Management

Universidad De Las Ciencias Y El Arte

Bachelor in Foreigners Affairs - Diplomacy

Universidad Nacional De Costa Rica

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Sergio Salas Valverde