Shakira Griffith
Costa Rica,San Jose
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Player Advocacy
San Jose
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming chat and emails, providing frontline customer support or assistance with product and service transactions.
QA Analyst
BetUS
San Jose , Costa Rica
09.2020 - 01.2024
- Monitored completed work and provided feedback to improve team member performance.
- Randomly selected products at various stages of production for evaluation.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Trained and led staff on proper QA standards.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Identified training opportunities to drive increased levels of quality through various projects.
- Recommended improvements to systems and procedures for increased productivity.
Retention Agent for Live Career Department
Ballena Media
Costa Rica, San Jose
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Implemented creative solutions to deal with special circumstances.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
Retention Agent for One Technologies Department
Vialinx
Costa Rica, San Jose
-
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
QA Analyst for Time Warner Cable
Vialinx
Costa Rica, San Jose
-
- Monitored completed work and provided feedback to improve team member performance.
- Identified training opportunities to drive increased levels of quality through various projects.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
Retention Agent for Time Warner Cable
Vialinx
Costa Rica, San Jose
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Explained new products and services to customers.
Processing Department
Bet US
Costa Rica, San Jose
-
- Coordinated approval or rejection of payments of the customer, also provide a name for (Money Gram or ) for a guarante deposit.
Sales Agent
Bet US
Costa Rica, San Jose
-
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Offered coupons and special deals to increase customer spending.
Education
Some College (No Degree) -
Distance Education
San JoseSkills
- Work extended hours
- Work under pressure
- Willingness to help others
- Strong verbal communication
- Self-motivation
- Account follow-up
- Collecting information
- Product information
Personal Information
- Exceptional talented at customer relations, customer complaint resolution, and communication.
- Outstanding relationship building, training and presentation skills.
- Skilled with broad industry experience in customer service and supervisory roles.
- Experience in the field of customer service and supervisory functions.
Timeline
Customer Service Representative
Player Advocacy
01.2024 - Current
QA Analyst
BetUS
09.2020 - 01.2024
Retention Agent for Live Career Department
Ballena Media
Retention Agent for One Technologies Department
Vialinx
-
QA Analyst for Time Warner Cable
Vialinx
-
Retention Agent for Time Warner Cable
Vialinx
Processing Department
Bet US
-
Sales Agent
Bet US
-
Some College (No Degree) -
Distance Education