Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shakira Griffith

Costa Rica,San Jose

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Player Advocacy
San Jose
01.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming chat and emails, providing frontline customer support or assistance with product and service transactions.

QA Analyst

BetUS
San Jose , Costa Rica
09.2020 - 01.2024
  • Monitored completed work and provided feedback to improve team member performance.
  • Randomly selected products at various stages of production for evaluation.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Trained and led staff on proper QA standards.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Recommended improvements to systems and procedures for increased productivity.

Retention Agent for Live Career Department

Ballena Media
Costa Rica, San Jose
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Implemented creative solutions to deal with special circumstances.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.

Retention Agent for One Technologies Department

Vialinx
Costa Rica, San Jose
-
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.

QA Analyst for Time Warner Cable

Vialinx
Costa Rica, San Jose
-
  • Monitored completed work and provided feedback to improve team member performance.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.

Retention Agent for Time Warner Cable

Vialinx
Costa Rica, San Jose
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
  • Explained new products and services to customers.

Processing Department

Bet US
Costa Rica, San Jose
-
  • Coordinated approval or rejection of payments of the customer, also provide a name for (Money Gram or ) for a guarante deposit.

Sales Agent

Bet US
Costa Rica, San Jose
-
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Offered coupons and special deals to increase customer spending.

Education

Some College (No Degree) -

Distance Education
San Jose

Skills

  • Work extended hours
  • Work under pressure
  • Willingness to help others
  • Strong verbal communication
  • Self-motivation
  • Account follow-up
  • Collecting information
  • Product information

Personal Information

  • Exceptional talented at customer relations, customer complaint resolution, and communication.
  • Outstanding relationship building, training and presentation skills.
  • Skilled with broad industry experience in customer service and supervisory roles.
  • Experience in the field of customer service and supervisory functions.

Timeline

Customer Service Representative

Player Advocacy
01.2024 - Current

QA Analyst

BetUS
09.2020 - 01.2024

Retention Agent for Live Career Department

Ballena Media

Retention Agent for One Technologies Department

Vialinx
-

QA Analyst for Time Warner Cable

Vialinx
-

Retention Agent for Time Warner Cable

Vialinx

Processing Department

Bet US
-

Sales Agent

Bet US
-

Some College (No Degree) -

Distance Education

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Shakira Griffith