Shane Mullan
Cookstown,Tyrone
Summary
Dedicated employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Detailed Sales Manager with expertise overseeing successful revenue streams and recognising areas for improvement. Reliable and capable of driving effective teams. Looking for new sales-oriented role where hard work and dedication will be highly valued.
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.
Highly-motivated Sales Representative with reputation for meeting and exceeding sales goals.
Overview
19
19
years of professional experience
Work history
Sales Development Manager
Orion Distribution Ltd
Lisburn, Down
08.2023 - 01.2026
- Successfully launched new products in the market through strategic planning and execution.
- Implemented sales strategies to boost market presence.
- Identified potential leads, resulting in increased revenue opportunities.
- Drove consistent revenue growth by maintaining a strong sales pipeline.
- Collaborated with marketing department for effective promotional campaigns.
- Defined sales targets, setting clear expectations for the workforce.
- Generated new business for company expansion through proactive client outreach.
- Conducted competitive analysis to stay ahead in the market.
- Managed key accounts to strengthen client relationships.
- Enhanced customer loyalty with high-quality service delivery.
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Responded to telephone and in-person requests for information.
- Built lasting relationships with clients through customer service interactions.
- Set up appointments with potential and current customers to discuss new products and services.
Area Sales Manager
RT Large N.I Ltd.
Dungannon, Tyrone
10.2016 - 07.2023
- Increased year-on-year sales, and hit all quarterly targets for eight years running. implemented strategic business growth and retention initiatives.
- Collected customer and market feedback and reported information to company leadership.
- Created and directed sales team training and development programmes.
- Negotiated, and set terms for group customers with yearly rebate targets
- Promoted branding initiatives to maximise customer outreach.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Presented data and reports to inform executive decision-making.
Sales Representative
RT Large N.I Ltd
Dungannon, Mid Ulster
09.2009 - Current
- Helped resolve client problems quickly with superior customer service.
- Maximised business potential by providing excellent customer service and ensuring client retention.
- Researched potential clients in order to be well-prepared for appointments.
- Created new accounts and familiarised myself with retail ‘go-to’ customers.
- Stock awareness n stocked products along with company buy/sell/margin minimum and maximum profitability.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Submitted and tracked orders.
- Managed route planning and travel schedule.
- Set up appointments with potential and current customers to discuss new products and services.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer concerns promptly to maintain satisfaction.
Sales Office Manager
RT Large N.I Ltd
Dungannon, Tyrone
05.2008 - 08.2009
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Coordinated work of 2 clerical team members to consistently meet office needs.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Updated office management on team's activities and progress at weekly meetings.
- Created and submitted progress reports to upper management.
- Communicated policy changes and business priorities to streamline office team tasks.
- Input necessary orders and guided customers on other options on products that where presently unavailable.
Store Manager
RT Large N.I Ltd
Dungannon , Tyrone
09.2006 - 04.2008
Education
NVQ Level 2 - Business
Magherafelt Technical College
Magherafelt, Derry09.1995
GCSEs -
St. Pius X High School Magherafelt
Magherafelt, Derry09.1995
Skills
- Brand-building strategies
- Rapport and relationship building
- Sales office management
- Sales territory growth
- Key account development
- Roadmap creation
- Customer rapport
- Market intelligence
- Sales and market development
- Excellent communication skills
- Energetic
- Communication and engagement techniques
Timeline
Sales Development Manager
Orion Distribution Ltd
08.2023 - 01.2026
Area Sales Manager
RT Large N.I Ltd.
10.2016 - 07.2023
Sales Representative
RT Large N.I Ltd
09.2009 - Current
Sales Office Manager
RT Large N.I Ltd
05.2008 - 08.2009
Store Manager
RT Large N.I Ltd
09.2006 - 04.2008
NVQ Level 2 - Business
Magherafelt Technical College
GCSEs -
St. Pius X High School Magherafelt