Sharon Chacón Segura
San José,SJ
Summary
Bilingual customer service professional with experience supporting U.S. banking clients through chat and phone channels. Experience in fraud prevention and dispute resolution, assisting customers with account security and suspicious activity verification.
Overview
1
1
year of professional experience
4047
4047
years of post-secondary education
Work History
Advisor II – Fraud & Banking Support
Concentrix
01.2026 - Current
- Provide customer support to U.S. banking clients through chat and phone channels.
- Assist with escalations and complex fraud-related cases.
- Handle transaction disputes following banking investigation procedures.
- Support customers with suspicious activity verification, fraud prevention, and account security.
- Assist with account servicing inquiries including savings accounts.
Customer Service Advisor I – Fraud Department
Concentrix
05.2025 - 12.2025
- Assisted banking clients with fraud reports and suspicious transaction investigations.
- Managed high-volume customer interactions via chat and phone support.
- Guided customers through dispute processes and account protection procedures.
- Communicated product information and provided guidance to customers.
Education
Advanced - English
INA
01.2024 - 04.2025
Technical Degree - Graphic Design
CTP
High School Diploma -
Liceo Joaquín Gutiérrez Mangel
Skills
- Teamwork
- Adaptability
- Empathy
- Patience
- Effective communication
- Conflict resolution
- Handling difficult situations
- Organization
- Ability to learn quickly
- Problem-solving
- Empathy and understanding
- Fraud prevention
- Transaction dispute support
- Positive attitude
- Customer service
Timeline
Advisor II – Fraud & Banking Support
Concentrix
01.2026 - Current
Customer Service Advisor I – Fraud Department
Concentrix
05.2025 - 12.2025
Advanced - English
INA
01.2024 - 04.2025
Technical Degree - Graphic Design
CTP
High School Diploma -
Liceo Joaquín Gutiérrez Mangel