Sheila Woodman

Organized Patient Service Representative, and Certified Nursing Assistant with 14.5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

CNA - Certified Nurse Assistant

I collected data for three-months on patients who were scheduled for an in office Vasectomy Sterilization and why our office had consecutive "no shows". The data I collected concluded that it had to do with patients medical insurance not covering the costs.

Plan Type: Some plans may cover the entire procedure, while others may require you to meet your deductible first, or have copayments or coinsurance fees. The patient not having insurance coverage would then be required to pay the out of pocket fee of $1,079.00 for the procedure.

95% of the patients didn't have that amount of money saved for this expense and our company didn't allow for a payment plan, since this was an elective procedure.

• I collaborated with fellow colleagues using the data, making sure that the patients medical insurances were checked 30 days prior to the Vasectomy apt, we contacted the patient with the information that their insurance wouldn't pay. Our office gave the patient the option to reschedule the apt, which allowed the patient time for us to do a re-check with their insurance with-in a 2 to 3 months span, to see if their deductible was met, or needed to pay any copayments or coinsurance fees. If the patients insurance still refused to pay, the patient would have to pay the $1,079.00 Vasectomy fee. Patients who rescheduled their appointments, allowed our office to give those appointments to another patient who's insurance would pay or the patient had the funds to pay the vasectomy fee. As we implemented this in our office we had a significant reduction in no showed appointments with-in 2 months of implementing this strategy. The accuracy and efficiency of this strategy allowed us to have an increase of cash on hand.