Shera Kelly
Tualatin,OR
Summary
Responsible and friendly Customer Care Representative makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and customer service. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Highly adaptable individual bringing 30+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Great multitasker and critical thinker with devotion to accuracy and efficiency.
Overview
33
33
years of professional experience
Work History
Beauty Advisor
Walgreens
Newberg, Oregon
01.2024 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
Cashier- Customer Service-and Wellness Department
New Seasons Market
Beaverton, Oregon
09.2013 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Demonstrated new products increase sales
Beauty Consultant
Boots USA
Clackamas, Oregon
06.2011 - 08.2013
- Provided beauty advice and product recommendations to customers.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Developed sales strategies to promote new products to clients.
Wellness Advisor Sales Associate
Harvest Basket Natural grocery
Sisters, OR
07.2000 - 05.2011
- Collaborated with external vendors to arrange supplies and equipment needed for wellness events.
- Researched current trends in the nutrition, fitness, and wellness industry.
- Assisted with inventory management by tracking stock levels of products sold.
Customer Service Representative
Applegate Natural Foods
06.1991 - 05.2000
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Facial Tech -
Phagans' Central Oregon Beauty College
Bend, OR06-2003
Associate of Arts - Speech, Psychology, Liberal Arts
Illinois Central College
East Peoria, ILSkills
- Relationship Building
- Customer Engagement
- Products knowledge
- Product Demonstrations
- Sales proficiency
Timeline
Beauty Advisor
Walgreens
01.2024 - Current
Cashier- Customer Service-and Wellness Department
New Seasons Market
09.2013 - 11.2023
Beauty Consultant
Boots USA
06.2011 - 08.2013
Wellness Advisor Sales Associate
Harvest Basket Natural grocery
07.2000 - 05.2011
Customer Service Representative
Applegate Natural Foods
06.1991 - 05.2000
Facial Tech -
Phagans' Central Oregon Beauty College
Associate of Arts - Speech, Psychology, Liberal Arts
Illinois Central College
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