SHIELONDA MIKLE

• Worked as effective team member while contributing to local and regional HR projects.
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Maintained filing system of current, prospective and future positions.
• Monitored social media and online sources for industry trends.
• Conducted employment verifications and investigations.

• Maintain regular contact with clients as needed, engage and involve client in casework process
• Manage accurate records, files, forms, statistics and additional relevant information in accord with agency policy, licensing, and/or funding requirements
• Uphold situational awareness of emergency or potential emergency/disaster situations throughout United States
• Assure roper security of client records and confidentiality in compliance with agency policy
• Coordinate all referrals, service planning, and client documentation for assigned caseload
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development
• Respond to inquiries, requests for assistances and/or direction, and any other requests from personnel within reasonable and timely period
• Ensure ability to perform in dynamic, fast-paced, stressful environments associated with disaster response, while appropriately managing concurrent projects and/or tasks

• Communicated with employees by phone, email, online chat or social media to resolve their questions or concerns regarding Flexible Spending Accounts through Payflex
• Maintained and updated customer information as necessary within Aetna health insurance database
• Calmly attempted to resolve and de-escalate any issues
• Escalated calls to supervisor when necessary and appropriate
• Tracked call-related information for auditing and reporting purposes
• Provided feedback reports on call issues related to downtime and/or training issues
• Managed and resolved approximately 80-100 calls and issues per day

• Assisted 150-200 middle and high school students with discovery of academic and technical skills, knowledge and training necessary to succeed in future careers and to become lifelong learners
• Planned and used appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of learning styles and needs of students assigned
• Conducted assessments of student learning styles and used results for instructional activities
• Worked with other members of staff to determine instructional goals, objectives, and methods according to district requirements
• Used technology to strengthen personal teaching/ student learning process
  Conducted ongoing assessment of student achievement through formal and informal testing
• Assume responsibility for extracurricular activities as assigned; sponsor outside activities approved by Campus Principal
  
  

• Personally selected to write monthly Employment Readiness Newsletter to share job-seeking tips to separating service members
• Provided occasional in house assistance with administration, as well as federal and civilian resume writing
• Communicated with other governmental employees at Military and Family Readiness, and Joint Base Fort Sam Houston (JBSA) at large, to effectively and efficiently provide top quality and service to approximately 20-30 clients daily
• Recognized by JBSA for quarterly voluntarism efforts

• Advised, educated, consulted and supported qualified potential students in achieving their professional and personal goals by enrolling in higher education programs
• Monitored approximately 90 outbound calls,50 inbound calls, converted warm and cold lead contact activity, completed applications, attitude, working relationships and communication
• Recruited potential applicants and determined if qualified to apply and enroll in various degree programs
• Qualified and advised students for various academic programs
• Prepared and maintained sales progress, conversion and related reports on weekly basis

• Offered direct services for ACAP (Army Career and Alumni Program) to transitioning military personnel, to include AW2 (Army Wounded Warriors), Army civilians, and their family members
• Facilitated pre-separation courses, job assistance training, individual counseling sessions, and other job assistance activities such as resume critiques and mock interviews
• Assisted clients in use of ACAP XXI automated system for career transition
• Supported ACAP Center marketing initiatives by briefing installation leaders and managers
• Tracked progress of clients and motivated clients to increase their utilization of ACAP Center services
• Managed supplies or assumed responsibility for major activity such as job fairs, employer days, or conduct of classroom events

• Actively recruited for and marketed Workforce Investment Act (WIA) program through various avenues
• Provided integrated workforce planning services to Texas Workforce Commission's customers
• Aided in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills
• Offered over 200 customers support in self-assessment, obtaining occupational information, and exploring full range of employment opportunities and training

• Assisted with all human resource functions, to include Staffing and Recruitment, Classification and Compensation, Employee Management Relations, as well as Labor Management Relations
• Administered and explained benefits to employees, serving as liaison between employees and insurance carriers
• Maintained computer software systems, manual filing system, and military and civilian personnel data bases, such as Oracle such as DCPDS, or Defense Civilian Personnel Data System
• Obtained strong knowledge of federal employment and benefit laws
• Developed and facilitated all new-hire orientations
• Conducted over 200 employment verifications and investigations
• Facilitated criminal background check process for new hires

Completed 18 hours of graduate level coursework in Human Resources