Shirley L Piedra A.

• Guiding customers through various troubleshooting steps to resolve technical issues related to products
• Updating client information related to accounts and billings.
• Answering product related information pertaining to SimpliSafe Home Security System.

• Guide a tour providing guests with information on different animals, flora and fauna, information about places to go here in Costa Rica
• Ensure their safety with different types of animals or anything that may arise during walk that lasted approximately 2 hours.

• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
• Maintained clean and welcoming dining environment, ensuring a positive guest experience
• Collaborated with team members to consistently provide efficient service during peak hours
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed
• Consistently exceeded management''s performance expectations while adhering to company policies and procedures

Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit

Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues

Contributed to team success through effective communication and cooperation with coworkers and management

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information

• Processed a range of documentation and entered information into databases
• Clarify doubts about the chosen health insurance plan and its benefits, was a contract for only 3 months.

• Handled customer complaints, troubleshooting and billing issues, with empathy and composure.