Sigifredo Mesén
Montes De Oca
Summary
As a professional with more than 15 years of experience in the travel industry, I seek to grow in and offer my expertise to company those cares for client satisfaction and delivers its services with excellence.
Overview
21
21
years of professional experience
Work History
Delivery Specialist
Sabre Corporation 2025
03.2025 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
Travel Counselor
BCD Travel
01.2024 - 01.2025
- Travel Counselor exclusive for Deloitte Company
Travel Counselor
Vacaciones Diseñadas Terranova
01.2019 - 01.2024
- Travel agent for FIFCO, World Bank and Kimberly Clark
- Back Office third party linked to Sabre like Zeus
Travel Counselor
Viajes Caravana
01.2018 - 01.2019
- Travel agent for Bridgestone as well Public Entities and other Companies
Travel counselor
CWT
01.2017 - 01.2018
- Travel Counselor for Denver SME
- Travel Conselor for JP Morgan Chase
- Customer Service Specialist for HCL
SALES MANAGER
TIMES SQUARE TRAVEL AGENCY
01.2016 - 01.2017
- Achieve goals
- Team Leader
- Negotiated rate fares and local and international contract
Account manager
HGR COSTA RICA RUTAS AEREAS
01.2014 - 01.2016
- Management for international accounts for HRG
- OBT implementation
- Monthly reports
Sales Executive
AEROMEXICO
01.2011 - 01.2014
- Achieve goals
- Monthly reports such as Prism, Budgets and Waivers
- Visit travel agencies around the country
Customer Care Agent
BCD TRAVEL
01.2010 - 01.2012
- Handled congress and convention logistics for Pfizer
- Customer Care representative
- Call center and customer service
In-plant supervisor and Site manager at the American Embassy
CARLSON WAGONLIT TRAVEL
01.2005 - 01.2010
- Ticket sale for employees
- Absolutely confidential information
- Reports, travel policies and government fare for U.S. Diplomats
Education
Inglés - Advanced
CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO
01.2005
Business administration - Finance
UNIVERSITY OF COSTA RICA
01.1998
Diploma - Sabre And GDS
Aerovias De Mexico S. A. De C. V.
Mexico City08-2011
Skills
- Knowledge of the industry
- Team Leadership
- Strong corporate Communication
- Amadeus 50%
- Goal oriented
- Customer oriented
- Sales techniques
- Sabre 100%
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Delivery schedules
- Effective communication
- Safety protocols and procedures
- Documentation accuracy
- Conflict resolution
- Critical thinking aptitude
- Stress management capacity
- Deadline oriented mindset
- Professional appearance
- Reading comprehension
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Strong working relationships
- Dependability and honesty
- Team collaboration
- Customer relationships
Languages
English
Advanced (C1)
Timeline
Delivery Specialist
Sabre Corporation 2025
03.2025 - Current
Travel Counselor
BCD Travel
01.2024 - 01.2025
Travel Counselor
Vacaciones Diseñadas Terranova
01.2019 - 01.2024
Travel Counselor
Viajes Caravana
01.2018 - 01.2019
Travel counselor
CWT
01.2017 - 01.2018
SALES MANAGER
TIMES SQUARE TRAVEL AGENCY
01.2016 - 01.2017
Account manager
HGR COSTA RICA RUTAS AEREAS
01.2014 - 01.2016
Sales Executive
AEROMEXICO
01.2011 - 01.2014
Customer Care Agent
BCD TRAVEL
01.2010 - 01.2012
In-plant supervisor and Site manager at the American Embassy
CARLSON WAGONLIT TRAVEL
01.2005 - 01.2010
Business administration - Finance
UNIVERSITY OF COSTA RICA
Inglés - Advanced
CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO
Diploma - Sabre And GDS
Aerovias De Mexico S. A. De C. V.
OTHER
SABRE, ACSI, Dale Carnegie, Counterfeit documents and credit cards, Customer Service, Complaint handling, MS Office (Word, Access, Excel, PowerPoint), Outlook, Internet
Read, outlander and music
love hiking with my wife and dogs, outdoor person, love read and music and also overlanding.
References
Upon Request
OTHER
SABRE, ACSI, Dale Carnegie, Counterfeit documents and credit cards, Customer Service, Complaint handling, MS Office (Word, Access, Excel, PowerPoint), Outlook, Internet
Read, outlander and music
love hiking with my wife and dogs, outdoor person, love read and music and also overlanding.
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