Sigrid Valeria Fallas Chaves
Technical Support, Administrative Management, Customer Service And Human Talent Management
Aserri
Summary
Experience in continuous improvement, management of administrative processes and customer service. With the ability to take care of the planning, organization, direction and control of the company's resources in order to obtain the maximum possible benefit and achieve its objectives. Ability to properly execute recruitment and hiring processes. Likewise, the execution of training and motivation tools for human talent aimed at strengthening the organization.
Overview
2
2
years of professional experience
1
1
Language
Work History
Technical Support Representative
Kyndryl
05.2022 - 02.2023
- Troubleshooting office packages, specific programs and hardware
- Customer service through calls and chats in English
Customer Service and Tasks for Assigned Purposes
Costa Rica Away
06.2023 - Current
-Provide good customer service with a focus on providing information on travel packages, obtaining visas for different countries.
In addition, training and implementation of training plans for new collaborators.
Education
Excel Intermediate -
Universidad Fidelitas
Human Talent Management Technician -
Universidad Fidelitas
English Executive For Customer Services -
Instituto Nacional De Aprendizaje (I.N.A)
Information And Communication Technologies Operato -
Instituto Nacional De Aprendizaje (I.N.A)
Executive For Service Centers -
Colegio Técnico Profesional De Aserrí
Bachelor in Middle Education -
Liceo De Aserrí
Skills
Administrative management
undefinedPrograms
- MS Office
- MS Excel
- MS Outlook
- Sharepoint
Timeline
Customer Service and Tasks for Assigned Purposes
Costa Rica Away
06.2023 - Current
Technical Support Representative
Kyndryl
05.2022 - 02.2023
Excel Intermediate -
Universidad Fidelitas
Human Talent Management Technician -
Universidad Fidelitas
English Executive For Customer Services -
Instituto Nacional De Aprendizaje (I.N.A)
Information And Communication Technologies Operato -
Instituto Nacional De Aprendizaje (I.N.A)
Executive For Service Centers -
Colegio Técnico Profesional De Aserrí
Bachelor in Middle Education -
Liceo De Aserrí
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