Silvia Leitón Elizondo
Alajuela
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Banco Popular y de Desarrollo Comunal
01.2022 - 12.2022
- Streamlined transaction processing by implementing efficient workflows and organizing daily tasks.
- Reduced errors in transaction processing through meticulous attention to detail and adherence to company guidelines.
- Improved client satisfaction by providing timely and accurate transaction updates, maintaining clear communication channels.
- Collaborated with team members to identify areas for improvement in the transaction process, leading to increased efficiency and accuracy.
Financial Analyst
Accenture Costa Rica
10.2020 - 12.2021
- Customer Service Executive, Financial Data Analyst, Payments Applications, Resolution of customer accounts issues, Collections.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Transaction Processing New Asociate
Accenture Costa Rica
07.2018 - 10.2020
- Content analyst, Content regulator, Social Media analysis, Digital Marketing
- Enhanced content quality by conducting thorough research and analysis of industry trends.
- Enhanced customer satisfaction by analyzing and interpreting user intent data to improve search engine results.
- Analyze customer information.
Education
Bachelor's Degree in Marketing -
Instituto Tecnológico De Costa Rica
10.2022
Bachelor's Degree in Business Administration -
Instituto Tecnológico De Costa Rica
09.2018
Technician in Accounting -
Colegio Técnico Profesional De Santa Rosa
Santa Rosa, SC12.2012
Skills
- Detail-oriented
- Decision-Making
- Organization
- Analytical
- Customer Service
- Flexible
- Creativity
- Communication
- Microsoft Office Advanced
personal experience
- Instituto Tecnológico de Costa Rica, IntegraTEC Mentor, 2016, 2017
- Instituto Tecnológico de Costa Rica, Marketing Committee, 2017, 2018
- Instituto Tecnológico de Costa Rica, Internship, 2018
- Coopeande, Youth Leader, 2010, 2012
publications
Elizondo, S. P. L., & Leiva, J. C., Desafíos para América Latina en materia de capital humano y plataformas tecnológicas para implementar una política de clústeres: Costa Rica como caso de estudio, The Anáhuac Journal, 19, 2, ág-99, 10.36105/theanahuacjour.2019v19n2.04, 2019
Languages
English
Full Professional
Timeline
Banco Popular y de Desarrollo Comunal
01.2022 - 12.2022
Financial Analyst
Accenture Costa Rica
10.2020 - 12.2021
Transaction Processing New Asociate
Accenture Costa Rica
07.2018 - 10.2020
Bachelor's Degree in Marketing -
Instituto Tecnológico De Costa Rica
Bachelor's Degree in Business Administration -
Instituto Tecnológico De Costa Rica
Technician in Accounting -
Colegio Técnico Profesional De Santa Rosa
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