Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Silvia Salas Villalobos

Industrial Engineer
Alajuela,A

Summary

Industrial Engineer with experience in logistics, operations, and process improvement in both service and manufacturing environments. Hands-on experience in production floor operations, statistical analysis, and quality control tools. Strong ability to work collaboratively with multidisciplinary teams, analyze data for decision-making, and support continuous improvement initiatives. Committed to quality, safety, and operational efficiency.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Logistics Operations and Travel Agencies Manager

Manuel Antonio Catamaran Adventures
01.2014 - Current
  • Planned and executed daily logistics for tour operations, ensuring resource availability and schedule compliance.
  • Generated sales, revenue, and operational performance reports for upper management.
  • Prepared service quotations, invoiced clients, and monitored accounts receivable.
  • Addressed customer complaints and resolved service-related issues, ensuring client satisfaction.
  • Collaborated with internal departments to improve service coordination and operational efficiency.

Industrial Engineering Internship

Samtec Costa Rica
01.2023 - 05.2023
  • Conducted time studies and evaluated process efficiency on the production floor.
  • Applied quality tools such as control charts and root cause analysis to identify and reduce process variability.
  • Implemented machine sampling strategies to measure productivity in productive and non-productive stages.
  • Created process maps using flowcharts and simulation tools to optimize workflows.
  • Proposed improvements for recurring defects based on statistical analysis of historical data.
  • 300 hours

Operations and Logistics Manager

Gray Line Tours
01.2012 - 01.2013
  • Coordinated transportation logistics and planned travel routes based on supply chain principles.
  • Supervised daily operations to ensure compliance with quality standards and customer expectations.
  • Led a team of drivers and tour guides, managing shifts and workforce planning.
  • Analyzed operational KPIs and prepared monthly performance reports.

Education

Bachelor’s Degree - Industrial Production Engineering

National Technical University
Alajuela, A
08-2025

Bachelor’s Degree - Ecotourism

University of Costa Rica
Alajuela, A
01.2011

Skills

  • Data Analysis: Excel Minitab, Salesforce

  • Quality Tools: Control charts, sampling, root cause analysis

  • Process Management: Bizagi, Flexsim, process simulation

Websites

Timeline

Industrial Engineering Internship

Samtec Costa Rica
01.2023 - 05.2023

Logistics Operations and Travel Agencies Manager

Manuel Antonio Catamaran Adventures
01.2014 - Current

Operations and Logistics Manager

Gray Line Tours
01.2012 - 01.2013

Bachelor’s Degree - Industrial Production Engineering

National Technical University

Bachelor’s Degree - Ecotourism

University of Costa Rica

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Silvia Salas VillalobosIndustrial Engineer