Silvia Zúñiga

User Administration (AD, VPN, etc.)
Day-to-day hardware and software issues for Windows and IOS.
Inventory Management.
Collaborated on the planning and documentation projects.
Maintain Electronic and physical files and contracts relating to vendors and service providers.
Coordinate repairs of IT hardware with specified vendors.

• Basic AD assistance
• Day-to-day onsite hardware and software issues for Windows and IOS
• Day-to-day onsite hardware and software issues for soft and hard phones Avaya and Cisco
• Inventory Management.

• Technical support with tasks related to audio/visual work, systems administration and PC, printers and mobile troubleshooting
• Collaborated on the planning and documentation projects aimed at increasing consistency across nodes as well as improving the performance of all company infrastructure.

• Level 3 Support for Cloud Identity, primary function on the roles was to assist IT professionals to fix issues related to Cloud Authentication, Azure Active Directory, or third party applications
• Technologies supported: ADFS, MFA, Saas Applications, Azure AD, Cloud Authentication
• Part of the following teams: Emergency Response Team, Unity.