Research, Analysis, and Problem-Solving: I excel in conducting in-depth market research and analysis to identify key market players and develop effective entry strategies My expertise in analyzing logistical costs and structuring competitive pricing enables me to tackle challenges with strategic, data-driven solutions
Sofia Arias
Project, Account & Team Management
Alajuela
Summary
Dynamic professional with a proven track record at Communicative, excelling in problem-solving and creativity. Adept at fostering teamwork and engagement, I leverage adaptability and leadership to drive process improvements. My ability to inspire trust and collaboration has consistently led to enhanced team performance and innovative solutions.
Personable and analytical, with strong aptitude for understanding complex requirements and translating them into actionable plans. Possesses deep understanding of agile methodologies and user-centered design principles, with proficiency in backlog management and stakeholder communication. Focused on delivering high-impact solutions that drive business growth and enhance user satisfaction.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Product Owner
GBS Corporation
Escazu, Provincia de San Jose
03.2021 - Current
- Defined the product vision and managed a backlog of over 100 items, which contributed to a 20% increase in overall product value.
- Acted as the primary liaison between 5 key stakeholders and a cross-functional development team of 7, ensuring alignment with business objectives and customer needs.
- Prioritized features and set quarterly release goals, resulting in a 15% reduction in cycle time and enhanced product quality.
- Facilitated regular communication and feedback loops that drove continuous improvement and sustained a customer satisfaction rate above 95%.
Senior Seller Support Associate
Amazon
05.2017 - 02.2022
- Assisted and guided 100+ third-party sellers monthly, ensuring seamless navigation of Amazon’s marketplace.
- Resolved 95% of seller inquiries within 48 hours, addressing account-related issues and ensuring compliance with Amazon’s policies.
- Provided strategic solutions that led to an average 20% increase in sales by optimizing product listings and improving inventory management.
- Conducted compliance audits, reducing seller suspensions by 30% through proactive policy education and enforcement.
- Enhanced the seller experience through effective communication and problem-solving, contributing to a customer satisfaction rate of 98%.
Strategic Account Manager
Terraba
San Jose, SJ
01.2019 - 03.2021
- Managed and nurtured 15+ key client relationships, ensuring long-term collaboration and business growth.
- Aligned company products/services with client needs, resulting in a 35% increase in upsell opportunities and contract renewals.
- Identified and executed growth strategies that contributed to a 30% revenue boost per client portfolio.
- Maintained a 98% client retention rate by delivering tailored solutions and proactive customer support.
- Led strategic initiatives that improved client satisfaction scores by 60%, fostering brand loyalty and stronger partnerships.
Education
Certified Product Owner - Scrum - Project Management
Certiprof
Panama 05.2001 -
Marketing
Bachelor's Degree
San José, SJ 05.2020 - Current
Technical Degree - Project Management
Instituto Tecnológico De Costa Rica
San José, SJ 01.2019 - 12.2019
Bachelor's Degree - Architecture
University of Costa Rica
San José, SJ 05.2001 - Current
Interests
Strategic Planning and Execution: I have the expertise to develop and implement strategic plans successfully My experience includes crafting and executing comprehensive marketing and brand introduction strategies for international markets, as well as creating accurate sales forecasts and managing inventory and promotional activities on platforms like Amazon to achieve sales targets
Organization and Development: My strong organizational skills ensure the seamless execution of international commercialization processes by efficiently managing all necessary documentation I oversee workflows and quality control, ensuring operational efficiency and compliance with international trade agreements
Communication and Coordination: I excel in facilitating clear and effective communication between agencies, external and internal teams to ensure seamless operations My collaborative approach with various departments and external partners strengthens international brand management and enables the swift resolution of any arising issues
Timeline
Product Owner
GBS Corporation
03.2021 - Current
Marketing
Bachelor's Degree
05.2020 - Current
Strategic Account Manager
Terraba
01.2019 - 03.2021
Technical Degree - Project Management
Instituto Tecnológico De Costa Rica
01.2019 - 12.2019
Senior Seller Support Associate
Amazon
05.2017 - 02.2022
Certified Product Owner - Scrum - Project Management
Certiprof
05.2001 -
Bachelor's Degree - Architecture
University of Costa Rica
05.2001 - Current
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