Sofia Morera Oses
Palmares
Summary
Energetic and personable individual with knack for creating memorable experiences. Knowledgeable about hospitality industry standards and customer service principles, with skills in effective communication and problem-solving. Focused on fostering positive guest interactions and ensuring satisfaction to enhance overall experiences. Professional goal: to continue improving my experience and knowledge in customer service, ecotourism and sustainability.
Overview
2
2
years of professional experience
Work History
Guest Experience Expert
The Westin Reserva Conchal, an All-Inclusive
11.2022 - 02.2025
- The Westin Reserva Conchal, an all-inclusive resort with 406 rooms, a lobby that receives large numbers of people every year, the ideal place to learn about customer service, guest relations, good communication, and working with others
- I worked at the premium area (Westin Club), where the interaction with the guest is a high priority, as a VIP area, we developed Concierge Services as well, responding to special requests from our guests.
Education
Master - Sustaineble Development
Universidad De Costa Rica
Alajuela12-2026
Bachelor - Ecotourism
Universidad De Costa Rica
Alajuela05-2023
English B2 -
Discovery Language Academy
10-2022
Skills
- Adaptability/Flexibility
- Team Work
- Stress resilience
- Customer Service
- Problem Solving
- Guest services
- Tourism industry knowledge
Languages
Spanish
Proficient
C2
English
Upper intermediate
B2
Timeline
Guest Experience Expert
The Westin Reserva Conchal, an All-Inclusive
11.2022 - 02.2025
Master - Sustaineble Development
Universidad De Costa Rica
Bachelor - Ecotourism
Universidad De Costa Rica
English B2 -
Discovery Language Academy
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