SOREL MESÉN PICADO

Claims Management: Proven expertise in effectively processing and resolving customer claims with a focus on efficiency and customer satisfaction.
Fraud Detection and Reporting: Demonstrated ability to identify fraudulent activities and prepare comprehensive, actionable reports to support decision-making.
KYC (Know Your Customer) Compliance: Extensive experience conducting thorough client verifications using KYC protocols to ensure regulatory compliance and mitigate risk exposure.
Risk Assessment and Mitigation: Skilled in evaluating and addressing risks associated with claims and fraudulent activities to safeguard organizational integrity.
Bilingual Communication Excellence: Exceptional written and verbal communication skills in both English and Spanish, facilitating clear and professional interactions with clients and team members.
Proficiency in Advanced Management Tools: Advanced experience utilizing industry-standard software, such as LexisNexis,KYC verification processes.

• Offering specialized training sessions and tutoring services designed to assist university students in achieving academic success and passing their courses
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.