Stefani Rodriguez
Desamparados, Alajuela
Summary
Accomplished Senior Quality Evaluator, adept in Quality Management and Empathetic Listening, significantly enhanced customer satisfaction through rigorous quality standards and continuous improvement initiatives. Demonstrated exceptional adaptability and teamwork, achieving notable results in cross-functional collaboration and customer service excellence.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Senior Quality Evaluator
Concentrix
08.2022 - Current
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Worked closely with the research and development team to ensure that new advisor met established quality criteria before entering production.
- Achieved higher levels of customer satisfaction through meticulous attention to detail during evaluations and timely resolution of concerns..
Academy Bay Expert (nesting Support)
Concentrix
02.2022 - 08.2022
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Concentrix
11.2019 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests for products, services, and company information.
Education
No Degree - English For Service Centers
INA Instituto Nacional De Aprendizaje
Alajuela, Costa RicaHigh School Diploma -
Instituto De Alajuela
Alajuela, Costa RicaSkills
Quality Management
Customer Focus
Analytical mindset
Inspection documentation
Effective communication
Data analysis
Planning and time management
Teamwork
Meeting deadlines
Adaptability
Empathetic listening
Languages
English
Professional Working
Certification
Basic Introduction to Programming Languages: HTML, CSS, and Bootstrap
Timeline
Cisco Certified Support Technician - Cybersecurity
08-2024
Basic Introduction to Programming Languages: HTML, CSS, and Bootstrap
05-2024
Senior Quality Evaluator
Concentrix
08.2022 - Current
Academy Bay Expert (nesting Support)
Concentrix
02.2022 - 08.2022
Customer Service Representative
Concentrix
11.2019 - 02.2022
No Degree - English For Service Centers
INA Instituto Nacional De Aprendizaje
High School Diploma -
Instituto De Alajuela
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix