Stephan Gomez
KYC Analyst
Cartago,Cartago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
2
2
Languages
Work History
KYC Analyst
CITI
07.2022 - Current
- Supported KYC processes for new and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Participated in various projects related to quality improvement and mentoring.
- Mentoring for new hires recently incorporated to the team.
Fraud Prevention Analyst
Amazon
11.2019 - 06.2022
- Initiated proactive measures to prevent fraudulent activity by conducting thorough background checks on client purchases inside the Amazon website.
- Enhanced customer confidence after successfully resolving high-profile fraud cases.
- Demonstrated adaptability by staying informed about new developments in constantly evolving landscape of financial crime and adjusting our strategies accordingly.
- Identification of different fraudulent patterns named Modus Operandi and specific characteristics found for future mitigation.
HR Assistant
Amazon
10.2018 - 03.2019
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Assistance for new hires seeking guidance during onboarding processes in US warehouses and CS positions.
- Updated Human Resources Information System (HRIS) databases when needed or requested by the employees.
- Supported employees with ethic concerns by guiding them throughout the process and encouraging them to keep it up until the end.
- Escalated cases to Specialty, Ethics, Payroll, Accomodations, Local HR offices, or Supervisors when required.
- Informed the employees about their benefits, including parental leaves and Career choice.
Customer Service Agent
Amazon
11.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases, including returns and refunds.
- Advised clients about how to use the website and purchase online.
Education
BBA - Human Resources
Universidad Politécnica Internacional
Heredia 05.2001 -
Skills
Know your customer
Document review
Coworker mentoring
Auditory
Ethical standards
Customer identification
Policy adherence
Account verification
Client onboarding
Time management
Multitasking
Timeline
KYC Analyst
CITI
07.2022 - Current
Fraud Prevention Analyst
Amazon
11.2019 - 06.2022
HR Assistant
Amazon
10.2018 - 03.2019
Customer Service Agent
Amazon
11.2016 - 01.2017
BBA - Human Resources
Universidad Politécnica Internacional
05.2001 -
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