Stephanie Alvarado Durán
Alajuela
Summary
A proactive multifunctional person, creative, resilient, empath with good attitude, languages lover, looking for new opportunities with the desire of new challenges to improve skills and continue learning every day. Provider of ideas and respectful to others opinions. Experience in several positions such as Costumer service, Finances and information organization.
Overview
5
5
years of professional experience
Work History
Benefits Follow Up Specialist
United Collection Bureau
10.2021 - Current
- Verification of the member's Benefits, eligibility and pending monetary charge amounts with the medical insurance.
Referral Follow Up Specialist
United Collection Bureau
10.2021 - Current
- Managed a large caseload of outstanding issues, prioritizing tasks effectively while maintaining strict deadlines.
- In charge of providing follow up of the patients inpatient and outpatient medical requests with the insurance, making sure to obtain the correct information and verify that no complications are visible for the case creation processing, solving many case scenarios.
Administrative Assistant
Nico Fisher Surf Board S Shop
01.2020 - 04.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Support in customer service processes and administrative work (financial accounting and sales, inventory management, social media and communication with suppliers)
Administrative Assistant
SMEs Happy Almond Playa Hermosa
01.2019 - 01.2020
- Support in the processes of elaboration, delivery, packaging, customer service and administrative work (Inventory Management and communication with Suppliers).
Education
Beginner Portuguese (Currently Studying) -
-UTN- Universidad Técnica Nacional
AlajuelaUSL - Universidad Santa Lucía
AlajuelaProgram in ICT, Information And Communication Tech -
-INA- Instituto Nacional De Aprendizaje
Alajuela, Costa RicaIntermediate English I, II & Lll. -
-UTN –Universidad Técnica Nacional
Alajuela, Costa RicaModular Program of Secretarial Techniques -
-UTN- Universidad Técnica Nacional
Alajuela-High School Diploma Completed
Alajuela, Costa RicaSkills
- Customer Service
- Email Management
- Task Prioritization
- Organizational Skills
- Problem Solving
- Creative Thinking
- Investigative Research
- Office Programs: (Excel, Word, PDF)
- Ability to work with technological equipment and use of computer programs such as Citrix, Epic, BBD Soft, Avaya, Trace
Languages
English
Full Professional
Portuguese
Limited Working
Timeline
Benefits Follow Up Specialist
United Collection Bureau
10.2021 - Current
Referral Follow Up Specialist
United Collection Bureau
10.2021 - Current
Administrative Assistant
Nico Fisher Surf Board S Shop
01.2020 - 04.2021
Administrative Assistant
SMEs Happy Almond Playa Hermosa
01.2019 - 01.2020
Beginner Portuguese (Currently Studying) -
-UTN- Universidad Técnica Nacional
USL - Universidad Santa Lucía
Program in ICT, Information And Communication Tech -
-INA- Instituto Nacional De Aprendizaje
Intermediate English I, II & Lll. -
-UTN –Universidad Técnica Nacional
Modular Program of Secretarial Techniques -
-UTN- Universidad Técnica Nacional
-High School Diploma Completed
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