Stephanie Bastos
Business Management
Alajuela,Alajuela
Summary
Exceptional organizational, project management and leadership skills. Adaptable assessor of business health, sales metrics and product success with efficiency in devising plans to devise acceptable solutions. Experienced Business analyst with over 8 years of experience in customer services. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operational metrics and scorecards . Motivated to learn, grow in any area related to customer services.
Overview
2
2
Languages
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Global Business Analyst
HP Inc
Heredia, Heredia
08.2019 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Researched and compiled tailored monthly analytics and reports for all senior management .
- Evaluated Market areas and performance trends to understand competitive environments and assess current strategies.
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Developed improvement plans for metrics derived from raw company data to track improvements in organizational efficiency.
LATAM Business Analyst
HP INc
Heredia, Heredia
04.2015 - 08.2019
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Brasil Back Order Agent
HP Inc
Heredia, Heredia
01.2012 - 12.2015
- Led projects and analyzed data to identify opportunities for improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diplomado - Business Administration And Management
Universidad Estatal A Distancia
01.2015 - 07.2017
Bachelor - Business Management
Universidad Estatal A Distancia
01.2018 - Current
Statistical Technical - Business Statistics
Technologico De Costa Rica
01.2020 - 08.2020
Skills
Business Development
undefinedTimeline
Statistical Technical - Business Statistics
Technologico De Costa Rica
01.2020 - 08.2020
Global Business Analyst
HP Inc
08.2019 - Current
Bachelor - Business Management
Universidad Estatal A Distancia
01.2018 - Current
LATAM Business Analyst
HP INc
04.2015 - 08.2019
Diplomado - Business Administration And Management
Universidad Estatal A Distancia
01.2015 - 07.2017
Brasil Back Order Agent
HP Inc
01.2012 - 12.2015
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