Stephanie Herrera Villegas
Sales representative
Pavas,San Jose
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 4 years of success in sales and service positions. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Collections Agent
client services group
Pavas
10.2023 - 01.2024
- Participated in training sessions related to new technologies used by the company's collections department.
- Processed payments over phone and set up recurring drafts.
- Updated account status records and collection efforts.
- Recorded information about customers' financial status and collections status efforts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Customer Service Representative
SSG Costa Rica
Pavas
02.2020 - 09.2023
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
Sales Associate
bet us
Pavas
09.2017 - 01.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
Education
High School Diploma -
Escuela Maria Auxiliadora
12-2010
Skills
- Repayment Negotiations
- Skip Tracing
- Delinquent Account Management
- Recovery Techniques Specialist
- Customer Research
- Records Maintenance
Timeline
Collections Agent
client services group
10.2023 - 01.2024
Customer Service Representative
SSG Costa Rica
02.2020 - 09.2023
Sales Associate
bet us
09.2017 - 01.2020
High School Diploma -
Escuela Maria Auxiliadora
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