Stephanie Montiel Moreno
Vásquez De Coronado
Summary
Experienced in planning and conducting effective lessons tailored to meet individual students' unique needs. Proficient in various teaching strategies and educational resources, creating dynamic and engaging learning experiences. Skilled in seamlessly integrating educational technology to enhance student engagement and understanding. Adaptable to diverse student needs and learning styles, with a natural ability to navigate changes in the educational environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VERIZON BGCO
07.2022 - 01.2023
- Contributed to the Verizon BGCO account starting from July 20th. Begun handling inbound customer inquiries in mid-August. On January 2023, assumed position of NPS agent and maintained ongoing delivery of coaching and feedback. Facilitated better account performance through skill development.
Temporary Quality Analyst
VERIZON BGCO
01.2023 - 09.2024
- Executed contract as Temporary Quality Analyst focused on quality assurance.
Customer Service Representative
Foundever
01.2025 - Current
Serving as customer service representative for Citizens Bank account.
Education
Highschool Diploma -
Creston School
San Rafael, Coronado 01.2018
Bach y Lic - Educación Primaria
Universidad de Costa Rica
San Pedro, Montes De OcaSkills
- Teamwork
- Proactivity
- Leadership
- Conflict Management
- Feedback and coaching
- Attention to Detail
- Analytical Skills
- Problem-Solving
- Time Management
- Adaptability
- Technical Proficiency
Personal Information
- Date of Birth: 12/03/00
- Nationality: Costa Rican
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Foundever
01.2025 - Current
Temporary Quality Analyst
VERIZON BGCO
01.2023 - 09.2024
Customer Service Representative
VERIZON BGCO
07.2022 - 01.2023
Highschool Diploma -
Creston School
Bach y Lic - Educación Primaria
Universidad de Costa Rica
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