Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Timeline
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STEPHANIE NÚÑEZ RAMÍREZ

Summary

Results-driven HR professional with extensive experience in a Shared Services Center, specializing in HR leadership. Skilled in leading high-performing teams in Global Payroll, Talent Acquisition, and HR Services. Committed to continuous learning and developing innovative solutions. Passionate about process improvements and creating efficiencies to support organizational growth. Experienced in customer service as a Global Travel and Expense Supervisor, enhancing problem-solving abilities and interpersonal skills to drive service excellence.

Overview

16
16
years of professional experience

Work History

Global HR Services Manager

Bacardi Business Solutions
01.2023 - Current
  • Led global Talent Acquisition operations across multiple regions, delivering a consistent and high-quality candidate and stakeholder experience.
  • Integrated 17 new markets into the global TA shared services model, streamlining processes and driving operational efficiency.
  • Managed the Global HR Admin team, overseeing Workday operations, onboarding, and HR data integrity across the employee lifecycle.
  • Redesigned onboarding to highlight company culture and values, improving new hire engagement and accelerating integration.
  • Developed and led leadership and career development programs, enhancing team capability, performance, and internal mobility.

Global Payroll Manager

Bacardi Business Solutions
01.2020 - 01.2023
  • Directed a team of 20 payroll professionals across multiple countries, ensuring accurate, timely, and compliant payroll processing.
  • Stabilized and restructured the team post-transition by implementing cross-training, documentation, and engagement initiatives.
  • Expanded team scope to include Employee Cost Reporting, supporting strategic HR and Finance decisions.
  • Strengthened controls and standardization, increasing payroll accuracy and audit readiness.
  • Fostered collaboration with HR and Finance stakeholders across markets to improve workforce cost visibility.

Global Travel and Entertainment Supervisor

Bacardi Business Solutions
01.2018 - 01.2020
  • Led Concur Travel implementation in 6 countries, providing user training and standardized processes.
  • Achieved significant backlog reduction in SAP and Concur, improving financial clarity and compliance.
  • Established KPIs and updated SOPs to monitor and improve performance across T&E operations.
  • Led Women in Leadership (WIL) program in Costa Rica, advancing diversity and leadership development.

Sr Tax Analyst for Spain, Portugal and Brazil

Bacardi Business Solutions
01.2015 - 01.2018
  • Transferred full tax compliance operations from local markets to the Costa Rica GBS center, ensuring continuity.
  • Developed job aids and trained teams, ensuring knowledge retention and process consistency.
  • Delivered 100% on-time tax submissions and 95% on-time payments across assigned regions.
  • Implemented dashboards and internal controls to improve tax accuracy and visibility.
  • Managed compliance with key regulatory changes, including Spain’s SII law, through cross-functional coordination.

Tax Compliance & Accounting Analyst for Brazil

Procter & Gamble International Operations
01.2012 - 01.2015
  • Led successful transition of Brazil’s tax operations for three sites to the shared services center.
  • Developed over 90% of documentation for Brazil’s largest legal entity, ensuring process standardization.
  • Achieved 100% First-Time Accuracy in tax returns/payments post-transition.
  • Standardized 24 previously non-compliant or ad-hoc tax processes.
  • Coordinated over 30 business trips to support implementation and team integration.

Program Administrator for P&G Amex Cards (T&E)

Employee Association of Procter & Gamble International Operations
01.2010 - 01.2012
  • Managed relocation governance for over 1,200 employees, ensuring policy compliance and seamless execution.
  • Coordinated formal requests and delivery of Amex Corporate Cards across global host countries, liaising with Amex and Cartus Relocation.
  • Oversaw incident and ticket resolution (approx. 40 daily), consistently meeting service-level agreements (SLAs).
  • Documented end-to-end processes for Corporate Relocation and Amex issuance, enabling repeatable and scalable service.

Education

Executive Program -

Labor Law BDS-ADEN
01.2025

Licenciature degree - Business Administration

Universidad Latina de Costa Rica
01.2012

Bachelor degree - Business Administration

Universidad Latina de Costa Rica
01.2011

Skills

  • Turns ideas into action and implementation
  • Comfortable in the heat of change
  • Seeks out learning and development
  • Inquisitive and curious
  • Self-aware/personal improver
  • Develop others

LANGUAGES

Spanish: native
English: advance
Portuguese: advance

References

Natalia, Hernandez, IT Director, 89189898, Procter & Gamble

Timeline

Global HR Services Manager

Bacardi Business Solutions
01.2023 - Current

Global Payroll Manager

Bacardi Business Solutions
01.2020 - 01.2023

Global Travel and Entertainment Supervisor

Bacardi Business Solutions
01.2018 - 01.2020

Sr Tax Analyst for Spain, Portugal and Brazil

Bacardi Business Solutions
01.2015 - 01.2018

Tax Compliance & Accounting Analyst for Brazil

Procter & Gamble International Operations
01.2012 - 01.2015

Program Administrator for P&G Amex Cards (T&E)

Employee Association of Procter & Gamble International Operations
01.2010 - 01.2012

Licenciature degree - Business Administration

Universidad Latina de Costa Rica

Bachelor degree - Business Administration

Universidad Latina de Costa Rica

Executive Program -

Labor Law BDS-ADEN

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STEPHANIE NÚÑEZ RAMÍREZ