STEPHANIE PEREZ L.
Contract Specialist | Account Management & Compliance | Bilingual Administrative Support
Grecia
Summary
Dynamic Manager and HR Assistant with over three years of experience in team leadership, billing operations management, and ensuring exceptional client satisfaction in fast-paced environments. Expertise in account management, conflict resolution, and contract review, complemented by a proven track record of operational excellence and team development. Strong background in customer service, collections, and healthcare underscores a commitment to detail and continuous process improvement. Bilingual in English and Spanish, with a focused approach as a Contract Specialist, adept at overseeing contract compliance, enhancing monitoring processes, and negotiating favorable terms while mitigating risks.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Contract Specialist | Account Management |
SD Bullion
04.2023 - Current
- Reviewed and verified client contract documents in collaboration with the legal department to ensure accuracy and compliance.
- Managed and updated over 1,800 client accounts, including IRA and standard contracts, maintaining 98% monthly billing accuracy.
- Resolved contract-related discrepancies and payment issues, ensuring smooth client onboarding and retention.
- Conducted monthly audits to ensure operational compliance with internal policies and contractual terms.
- Acted as a liaison between clients and internal teams to clarify contract terms, address concerns, and facilitate document processing.
- Supported legal and operations teams by maintaining detailed records and coordinating contract renewals and modifications.
Customer Service and Sales Representative
SD Bullion
01.2023 - 06.2023
- Delivered high-volume customer support via calls, emails, and chat, achieving high customer satisfaction and retention rates.
- Applied effective sales techniques and negotiation skills to exceed sales targets and contribute to revenue growth.
- Addressed and resolved client issues with a proactive and communicative approach in a dynamic environment.
Collections Specialist
Bill Gosling
01.2022 - 01.2023
- Managed overdue accounts with a focus on customer relations and compliance with company policies.
- Developed collection strategies, negotiated payment plans, and resolved disputes to recover outstanding balances.
- Utilized skip tracing to locate debtors and collaborated with legal teams for regulatory compliance.
- Maintained detailed records and consistently met collection targets while preserving a positive customer experience.
Registered Nurse (RN)
Caja Costarricense de Seguro Social CCSS
01.2012 - 01.2022
- Provided comprehensive patient care across multiple departments including gastroenterology, gynecology, emergency, and inpatient care.
- Administered treatments, conducted patient assessments, and implemented treatment plans with a focus on safety and compassion.
- Maintained high standards of clinical care and contributed to efficient healthcare operations.
Education
Bachelor's degree - administration
Universidad Tecnologica
Grecia, Alajuela08.2025
Bachelor's degree - nursing
Universidad Santa Lucia
Alajuela, Costa Rica01.2012
Skills
- Team Leadership
- Coaching
- Billing
- Account Management
- Conflict Resolution
- Contract Review
- Billing & Invoicing Systems
- Compliance
- Collections
- Negotiation
- Critical Thinking
- Problem Solving
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Google Workspace
- Gmail
- Calendar
- Contract drafting
- Risk identification
- Documentation review
- Sanitation practices
KEY ACHIEVEMENTS
- Account Management Success Oversaw 1,800 accounts with 98% billing accuracy every month.
- Enhanced Team Communication Facilitated regular team meetings and training sessions, resulting in improved communication and better service delivery.
- Rapid Payment Resolution Resolved 95% of payment issues within one business day, enhancing customer satisfaction.
- Effective Conflict Resolution Successfully mediated and resolved over 100 client disputes annually, maintaining strong client relationships and compliance.
Timeline
Contract Specialist | Account Management |
SD Bullion
04.2023 - Current
Customer Service and Sales Representative
SD Bullion
01.2023 - 06.2023
Collections Specialist
Bill Gosling
01.2022 - 01.2023
Registered Nurse (RN)
Caja Costarricense de Seguro Social CCSS
01.2012 - 01.2022
Bachelor's degree - nursing
Universidad Santa Lucia
Bachelor's degree - administration
Universidad Tecnologica
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