Hi, I’m
Stephenie Noffsinger
Omaha,NE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
years of professional experience
Work History
AloricaOmaha, NE
Workforce Management Specialist
05.2017 - 05.2018
Job overview
- Developed and maintained staffing models for forecasting and scheduling purposes.
- Created reports to track employee performance, attendance, and labor costs.
- Analyzed data from time tracking systems to identify trends in workforce utilization.
West CorporationOmaha, NE
Customer Service Representative
09.2013 - 04.2016
Job overview
- Took incoming calls from current & former employees of Boeing for various different reasons and needs including payroll, timekeeping, and HR related issues.
- Assisted with subject matter expert responsibilities as a point of contact for new hires and the team.
- Answered customer inquiries and provided accurate information.
- Provided excellent customer service to resolve customer needs and complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Professional Research Consultants Inc PrcOmaha, NE
Call Center Agent
07.2012 - 09.2013
Job overview
- Followed up with customers regarding their satisfaction with services received during Dr's visits & hospital stays.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Managed high-volume of outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Examination Management Services, Inc, EMSIOmaha, NE
Customer Service Representative
11.2005 - 01.2011
Job overview
- Contacted Dr's offices and hospitals to retrieve medical records for insurance companies.
- Maintained individual cases
- Multitasking multiple screens and tasks during calls.
- Worked directly with insurance companies by phone and email to provide status of medical record retrieval and ensure satisfaction.
- Maintained detailed records of interactions, transactions and comments for future reference.
- Tracked retrieval of records from start to finish to ensure timely delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Westside High SchoolOmaha, NE
High School Diploma
05.2005
Skills
- Outstanding Customer Service
- Strong communication and collaborative qualities
- Complaint Resolution
- Problem-Solving Abilities
- Critical Thinking
- Positive and Professional
- Quick learner
- Typing 67 WPM
Timeline
Workforce Management Specialist
Alorica
05.2017 - 05.2018
Customer Service Representative
West Corporation
09.2013 - 04.2016
Call Center Agent
Professional Research Consultants Inc Prc
07.2012 - 09.2013
Customer Service Representative
Examination Management Services, Inc, EMSI
11.2005 - 01.2011
Westside High School
High School Diploma
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