Steven Chacón Ramírez
Resumen profesional
With extensive experience in workforce planning, I have successfully conducted capacity analyses to determine staffing needs and optimize workforce allocation. I have collaborated closely with financial teams to create personnel and financial projections, ensuring operational efficiency and cost management. My background includes monitoring staff activities, coordinating cross-departmental meetings, and ensuring accurate payroll processing. Additionally, I have supported new recruits through development programs, proactively resolving issues and ensuring seamless team integration. I am committed to delivering exceptional customer service and have demonstrated leadership in fostering a supportive, high-performing work environment.
Datos destacados
4
4
years of professional experience
Historial laboral
WF Analyst
Foundever
Heredia
05.2021 - Actual
- Oversee planning and forecasting domain, ensuring efficient workforce management.
- Conduct capacity analyses to assess staffing needs based on operational demands.
- Allocate vacation and free time to maintain optimal workforce availability.
- Collaborate with the financial department to generate personnel and financial projections.
- Measure and analyze associated costs to support organizational decision-making.
- Integrate workforce planning with financial and operational goals for improved company performance.
WF Specialist
Sykes
Hatillo
02.2020 - 05.2021
- Monitor staff activities to ensure operational efficiency and adherence to business requirements.
- Conduct audits to verify proper utilization of free time, avoiding disruptions to operations.
- Coordinate and distribute meetings across teams to ensure effective communication and maintain performance standards.
- Collaborate with the payroll department to ensure accurate and timely processing of personnel payments.
- Contribute to maintaining a well-regulated and high-performing work environment through attention to detail and precision.
Customer Advocacy Coach
Sykes
San Pedro
12.2018 - 02.2020
- Provide unwavering support to staff, focusing on guiding and assisting new recruits.
- Offer guidance during moments of uncertainty, fostering a supportive environment.
- Create specialized programs to ensure continuous development and up-to-date knowledge of team members.
- Proactively escalate unusual circumstances to appropriate channels for prompt resolution.
- Play a key role in promoting ongoing learning and the seamless integration of new team members.
Customer Service III
Sykes
San Pedro
10.2017 - 12.2018
- Provide telephone support in English for Capital One Bank customers regarding credit card inquiries.
- Facilitate payments and explain standard credit card operations to customers.
- Assist with PIN-related issues and guide customers through reporting lost/stolen cards or fraudulent activities.
- Deliver high-quality assistance through effective communication and financial services knowledge.
- Contribute to a positive customer experience while upholding Capital One Bank's service standards
Formación
Administración de Recursos Humanos - Recursos Humanos
Universidad Americana
Cartago 01.2023 -
Python - Programming
Sykes Tech Academy
Remote 02.2023 - 10.2023
SQL - Programming
Sykes Tech Academy
Remote 05.2023 - 11.2023
High School Diploma - High School Diploma
Colegio de San Luis Gonzaga
Cartago 02.2011 - 12.2015
Aptitudes
- Workforce Planning & Capacity Management
- Financial Forecasting & Budgeting
- Operational Efficiency
- Team Coordination & Communication
- Payroll Management
- Employee Support & Training
- Problem-Solving & Issue Resolution
- Customer Service Excellence
- Adaptability & Multitasking
- Leadership & Mentoring
Languages
Spanish: Native
English: Advanced
References
Maria del Pilar Barquero
RTA Analyst
83420110
Marilyn Coto Ramírez
RTA Analyst
87197987
Cronología
SQL - Programming
Sykes Tech Academy
05.2023 - 11.2023
Python - Programming
Sykes Tech Academy
02.2023 - 10.2023
Administración de Recursos Humanos - Recursos Humanos
Universidad Americana
01.2023 -
WF Analyst
Foundever
05.2021 - Actual
WF Specialist
Sykes
02.2020 - 05.2021
Customer Advocacy Coach
Sykes
12.2018 - 02.2020
Customer Service III
Sykes
10.2017 - 12.2018
High School Diploma - High School Diploma
Colegio de San Luis Gonzaga
02.2011 - 12.2015
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