Steven Chacon Sanchez
San Jose,SJ
Summary
Dynamic and results-oriented professional with a strong background in customer service, sales, and hospitality. Adept at managing client relationships, optimizing sales performance, and leading high-performing teams. Proven ability to thrive in fast-paced environments, streamline processes, and deliver outstanding service that drives customer satisfaction and business growth. Skilled in problem-solving, workflow coordination, and data-driven decision-making, with a commitment to continuous improvement and excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Customer Connection
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Representative
Service First
10.2023 - 08.2024
- Expanded customer base through cold calling, networking, and relationship building for payday loan products
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Implemented CRM tools to track customer interactions and sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Team Lead
SSG
02.2023 - 09.2023
- Led a high-performing sales team managing PODS container rentals and logistics to consistently achieve and exceed monthly targets through effective coaching and motivation.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Monitored sales metrics and implemented strategies to drive revenue growth.
- Boosted sales performance by implementing effective team training and coaching strategies.
Customer Service Representative
SSG
02.2022 - 02.2023
- Assisted customers with satellite cable service inquiries and troubleshooting.
- Provided billing support and guided customers through account management.
- Maintained a high customer satisfaction rate by resolving issues efficiently.
- Developed strong communication and problem-solving skills.
Front Desk Receptionist
Ocho Boungalow Hotel
05.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
Resident Advisor, Accomodations & Activities Mange
International Education First
04.2020 - 04.2021
- Managed student accommodations, ensuring quality and compliance with company standards.
- Organized and led activities to enhance student engagement and cultural experiences.
- Provided guidance and support to residents, ensuring a safe and enjoyable stay.
- Developed strong problem-solving and conflict-resolution skills.
Education
Certification - Project Management
Coursera
05.2001 -
Skills
- Business Communication & Client Relationship Management
- Sales Optimization & Lead Generation
- Team Leadership & Training
- Customer Service & Problem Resolution
- Process Improvement & Workflow Coordination
- Multitasking & Time Management
- Data Analysis & Reporting
- Fluent in English & Spanish
Timeline
Customer Service Representative
American Customer Connection
08.2024 - Current
Sales Representative
Service First
10.2023 - 08.2024
Sales Team Lead
SSG
02.2023 - 09.2023
Customer Service Representative
SSG
02.2022 - 02.2023
Front Desk Receptionist
Ocho Boungalow Hotel
05.2021 - 01.2022
Resident Advisor, Accomodations & Activities Mange
International Education First
04.2020 - 04.2021
Certification - Project Management
Coursera
05.2001 -
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