Steven Jensen
Nuevo Arenal
Summary
Dynamic General Manager with a proven track record at Porza LLC, excelling in strategic planning and budget administration. Skilled in fostering team collaboration and enhancing customer relations, I successfully drove revenue growth and improved operational efficiency, achieving significant cost reductions while maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
General Manager
Porza LLC
06.2017 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Assisted in recruiting, hiring and training of team members.
Manager of Operations
Four Plus Two LLP
06.2013 - 07.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Political Science
University of Houston
Houston, TX05-1989
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- P&L management
- Strategic planning
- Budget administration
Timeline
General Manager
Porza LLC
06.2017 - 11.2023
Manager of Operations
Four Plus Two LLP
06.2013 - 07.2017
Bachelor of Science - Political Science
University of Houston
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