Steven Loaiciga Camacho
Curridabat,SJ
Summary
Currently, I’m a Customer Success Management Senior Analyst at Accenture, supporting small and medium-sized companies in the US. I analyze pre-implementations and determine the best scenarios for customer projects, managing campaigns related to cost optimization, security, cloud architecture, AI, and cloud consumption. I’ve been working in the tech industry since 2022, focusing on various Azure roles including Monitoring, Automation, Entra ID, and Virtual Machines. I have experience in technical support and escalations, contributing to performance improvements and learning development in the Azure Cloud.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Management Senior Analyst
Accenture
07.2024 - Current
- As a Customer Success Management Senior Analyst, I take care of different types of customers in small and medium-sized companies all over the US. I oversee analyzing pre-implementations and analyzing the best scenarios for each implementation that the different customers have in mind to perform. I belong to the Expert Technology Consultant team, and I oversee different campaigns such as Cost Optimization, Security Consult, Cloud architecture design, AI consultation, Cloud consumption, Proof of concept plan:
- Cost optimization: We can help build a strong business case on the ROI of modernizing your IT.
- Microsoft Products: Azure Cost Management, Power BI.
- Security consult: We’ll help mitigate current risks and build a cybersecurity roadmap.
- Microsoft Products: Microsoft 365 Defender, Azure Security Center.
- Cloud architecture design: We’ll build an initial, high-level blueprint for your cloud migration.
- Microsoft Products: Azure Architecture Center, Microsoft 365.
- Artificial Intelligence consult: We will jointly identify relevant AI use-cases for your business.
- Microsoft Products: Azure AI, Power Apps.
- Cloud consumption consult: We’ll help evolve your existing cloud footprint with optimized spending.
- Microsoft Products: Azure Advisor, Microsoft 365.
- Proof of concept plan: We will help plan a small cloud migration as a test, reducing risk.
- Microsoft Products: Azure Migrate, Dynamics 365
VM Premier Field Engineer
Tek Experts
12.2023 - 07.2024
- As a Virtual Machine Premier Field Engineer (PFE) in Microsoft Azure, you prioritize the support given in customers with extremely large production environments, considering that there are more than 2000-50000+ active users that require customized support to do deployments such as the following components:
- Having an estimate of how long an In-place upgrade of virtual machines (Windows Server 2016/2019/2022 or Linux SuSe/Red Hat/Ubuntu) can take.
- Configurations and deployments of virtual machines with different series for high consumption of resources such as CPU, Memory, Disks, Network.
- Implement action plan for a healthy state of virtual machines.
- Increase security and prevent different types of attacks on virtual machines by creating security rules in Network Security Group.
- Deploy and configure Virtual Networks and Sub Networks for proper traffic routing in Azure.
- Having the knowledge of editing ARM Templates (JSON) to do mass deployment of virtual machines.
- And more than 60+ topics related to Azure Infrastructure as a Service support.
VM Support Engineer
Tek Experts
08.2023 - 07.2024
- Some of the names of the topics he frequented in providing support as Virtual Machine Support Engineer:
- Resource Allocation
- Snapshots and Backups
- VM Networking
- Scaling and Load Balancing
- Security and Access Control
- High Availability and Disaster Recovery
- Virtual Machine Performance and Management
IDT (Entra ID) Support Engineer
Tek Experts
01.2023 - 07.2023
- As a support engineer in Azure Identity Team (IDT) or (Entra ID), I was in charge of supporting hybrid, on-premises and cloud production environments through different tools, such as Azure AD Connect or Entra Connect. User credentials and a very large directory with multiple forest, organization units (OUs). In charge of improving security and assigning RBAC and Tenant roles. Create conditional access for multiple users. Where the following summarized topics are worth mentioning:
- Azure AD Sync and Azure AD Connect Configuration.
- User and Group Management
- Dynamic and Security Group Setup
- Sync Errors Troubleshooting
- B2C
- Provisioning
- Authentication MFA, Kerberos
AMA Support Engineer
Tek Experts
10.2022 - 01.2023
- In charge of providing support and maintenance in production environments with different Azure resources (PaaS) such as Monitoring and Automation, in which the objective was to maintain an environment with metrics, and logs in which each production environment was monitored in a personalized way their work environments. Create alerts with specific logs using Azure Alerts. Create metrics and connect a Diagnostics Settings to customize what type of logs are needed for proper collection, migrate an on-premises machine to the cloud using Azure ARC, and automate custom processes with Azure Automation. And more than 15+ related topics.
- Log Analytics
- Monitoring
- PowerShell
- Azure Arc
- Kusto Query Language (KQL)
- MySQL
- Automation
- Workspaces
Education
IT Specialist - Technical Support
Universidad CENFOTEC
01.2025
High School Diploma - Mid-level Technician, Specializing in Software Development
Colegio Técnico Profesional de Granadilla
12.2022
Skills
- Problem Solving
- Teamwork
- Time Management
- Ability to Multitask
- Customer Service
- Communication Skills
- Leadership
- Communications
- Start Process
- Onboarding
- Mobility
- Research
- Kusto Query Language
- Azure CLI
- Hyper-V
- B2C
- Computer Repair
- System Administration
- Technical Support
Certification
Microsoft Certified: Azure Fundamentals
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Azure AI Fundamentals
Languages
English
Spanish
Details
Metropolitan Area, Costa Rica, +50685009695, steven.loaiciga1207@gmail.com
Timeline
Customer Success Management Senior Analyst
Accenture
07.2024 - Current
VM Premier Field Engineer
Tek Experts
12.2023 - 07.2024
VM Support Engineer
Tek Experts
08.2023 - 07.2024
IDT (Entra ID) Support Engineer
Tek Experts
01.2023 - 07.2023
AMA Support Engineer
Tek Experts
10.2022 - 01.2023
High School Diploma - Mid-level Technician, Specializing in Software Development
Colegio Técnico Profesional de Granadilla
IT Specialist - Technical Support
Universidad CENFOTEC
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