Stevenson Dume
Gibsonton,Florida
Overview
10
10
years of professional experience
Work History
Program Manager
Sutton Bank
Tampa, FL
11.2023 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
AML QA Analyst
MBO Partners
Tampa, FL
05.2022 - 02.2023
- Maintained quality assurance procedure documentation.
- Monitored completed work and provided feedback to improve team member performance.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Prepared and reviewed SAR(suspicious activity report) documents
- Very proficient in excel, used everyday to navigate the workflow
- Obtained and distributed updated information regarding domestic or international laws, guidelines and standards.
- Very Proficient in using external systems such as Lexis Nexis, OFAC sanctions list site to conduct reviews
- Performed enhanced due diligence when reviewing Investigators work to insure accuracy
Anti-Money Laundering Analyst
CitiBank
Tampa, FL
01.2017 - 05.2022
- Spent last 2 years as a Team Lead and team excelled while producing an number of top performers in productivity reports
- Daily uses of the OFAC sanctions list and very experienced with working with PEP(Politically Exposed Persons) and high net-worth individuals
- Vigorously conducting targeted research and risk reviews to assess compliance with incremental AML responsibilities.
- Cases would vary from different customer types (individuals and entities)
- Reduced loss by recommending the filing of Suspicious Activity Reports (SARs) and/or relationship termination.
- Daily contact with Enhanced Due Diligence with gathering information to authenticate clients identities and quantify the amount of money laundering charges risk each customer poses.
- Kept senior management informed of project statuses.
- Assisted with analysis and data gathering in support of risk assessment.
- Expertise in working with negative news/adverse media to gain information to help deposed the current case
- Daily used of multiple system to access information on clients (Lexis Nexis, KYC, Secretary of State website and goggle searches
Auto Collections Specialist
JP Morgan Chase
Tampa, Florida
01.2015 - 12.2016
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
Customer Service Representative
Alorica
Tampa, FL
09.2015 - 09.2016
- Guided and processed customer orders and inquiries in a fast-paced environment using world-class technology.
- Continuously improved internal knowledge elevating the customer service relationship as a product expert that proved successful in the delivery cost effective solutions.
- Built rapport with customers through friendly, engaging communication while resolving problems and complaints.
Education
Bachelor’s Degree - Political Science, Education
University of South Florida
Art - Liberal Arts
Hillsborough Community College Associates
Skills
- Financial performance
- Procedure optimization
- Compliance review
- Conflict resolution
- Microsoft Office
- Collaboration
- Organizational skills
- Data management
- Troubleshooting
- Critical thinking
- Communication
Timeline
Program Manager
Sutton Bank
11.2023 - Current
AML QA Analyst
MBO Partners
05.2022 - 02.2023
Anti-Money Laundering Analyst
CitiBank
01.2017 - 05.2022
Customer Service Representative
Alorica
09.2015 - 09.2016
Auto Collections Specialist
JP Morgan Chase
01.2015 - 12.2016
Bachelor’s Degree - Political Science, Education
University of South Florida
Art - Liberal Arts
Hillsborough Community College Associates
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