Sucel Veronica Artavia Villegas

Led process improvements and project analysis, coordinating with stakeholders and monitoring project progress. My role involved collecting and analyzing project data to prepare reports and recommendations, identifying risks, and ensuring compliance with procedures. I enhanced operational efficiency by monitoring real-time data, implementing smart technology solutions, and conducting routine system checks.

Project Management

Projects Deliverables

• Evidence Tool: Deliver a bot that captures SAP screenshots as evidence for validation process.
• GL Clearing Tool: Implemented an automatic offset account process for General Ledger accounts, reducing manual work by 70% during month-end close.

Smart Operations Analyst

Main Responsibilities

• Monitor and analyze real-time data to support operational efficiency and decision-making processes.
• Troubleshoot and resolve basic technical issues related to smart systems and create tickets in JIRA to track the support provided.

Sales Force Finance Administrator

Main Responsibilities

• Customize Salesforce features and functionalities to meet business needs.
• Collaborate with IT and development teams to integrate Salesforce with other systems and applications

Main Responsibilities

• Oversee global projects and provide visibility to the AR team regarding upcoming projects that impact the accounts receivable (AR) department.
• Provide the team with materials related to new projects that affect current AR processes.
• Validate FBO testing scenarios by verifying critical information such as: GL accounts, Revenue recognition accounts, Bank account and billing details.

Main Responsibilities

• Managed cash allocation processes across all regions (APAC, LATAM, NA, EMEA).
• Developed, revised, and standardized Standard Operating Procedures (SOPs) for Accounts Receivable operations.
• Provided essential resources to the cash team, including bank account lists, clearing GL numbers, and guidelines for processes such as write-offs, FX handling, and subsidy account procedures.

Main Responsibilities

• Lead the migration of cash operations to Costa Rica, ensuring a smooth transition.
• Maintain direct communication with clients to coordinate training sessions.
• Allocate customer payments to the corresponding SAP accounts by analyzing bank statements, remittances, and relevant data to ensure accurate and efficient application.
• Research and resolve unidentified cash discrepancies.

Main Responsibilities

• Allocate customer payments in the MACS system based on email details, remittances, and other relevant information.
• Research and reconcile remittance advice with customer accounts, order numbers, and invoice numbers to ensure accurate payment application.
• Collaborate with sales agents to obtain additional information when specific invoices cannot be identified for payment application.