Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susana Castillo Jiménez

Tres Rios,Cartago

Summary

As the Propietaria at Susana Jimenez, I elevated business operations and customer satisfaction through strategic marketing and exceptional service, resulting in significant repeat business. Skilled in relationship building and social media strategy, I successfully expanded product offerings and enhanced brand visibility, showcasing my problem-solving abilities and positive attitude.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Propietaria

Susana Jimenez/ Fashion and Textiles
10.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.

Corporate Sales Executive

Seguros Lafise
02.2011 - 05.2016
  • Provided exceptional post-sale support by addressing any concerns or issues promptly ensuring customer satisfaction and building trust.
  • Adapted selling techniques based on individual client preferences while remaining professional throughout each interaction or transaction.
  • Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
  • Delivered compelling presentations to executive-level clients, showcasing the value proposition of our offerings and closing deals successfully.

Education

Basic - English

Instituto Intensa
San José

Intermediate Certificate - English

Universidad Internacional De Las Americas
San José

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Social media strategy
  • Customer service
  • Quick thinking
  • Friendly, positive attitude
  • Problem-solving

Certification

Fashion Advisor

Timeline

Propietaria

Susana Jimenez/ Fashion and Textiles
10.2016 - Current

Corporate Sales Executive

Seguros Lafise
02.2011 - 05.2016

Basic - English

Instituto Intensa

Intermediate Certificate - English

Universidad Internacional De Las Americas

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Susana Castillo Jiménez