Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

SUSANA RAMIREZ ARNUERO

San José, San José, San Francisco De Dos Ríos

Summary

Computer Engineer with over 5 years of hands-on experience in providing comprehensive support, adept problem-solving, and meticulous analysis within diverse computer infrastructures encompassing both on-premises environments and the Azure cloud platform.


Proficient in strategic planning and decision-making, consistently delivering optimal performance and innovative design solutions. Driven by a goal-oriented mindset, overcoming challenges with determination, and leveraging technology to exceed business objectives in the dynamic realm of technology.

Overview

9
9
years of professional experience
1
1
Certification

Work History

AZURE IAAS VM SUPPORT ENGINEER

MICROSOFT
01.2020 - Current
  • Investigate and resolve customer technical issues pertaining to Azure Virtual Machines, encompassing connectivity, storage, management, and configuration concerns
  • This involves collaborative efforts within and across teams, utilizing troubleshooting tools and best practices
  • Engage actively within peer communities to share insights and knowledge, contributing to collective learning and development
  • Enhance technical and professional proficiency to effectively understand and address customer issues through ongoing training and readiness initiatives.

JUNIOR DATABASE ADMINISTRATOR

GBSYS
11.2018 - 01.2020
  • Windows SQL and Oracle Junior Data Base Administrator
  • Install, configure, and optimize SQL Server (versions 2008-2019) and Oracle databases (version 19c) on Windows Server environments, ensuring high performance and reliability
  • Implement server applications, establish high availability measures, devise contingency plans, and manage backup, restore, security, and auditing processes
  • Develop and execute database migration schedules and plans, ensuring seamless transitions
  • Establish and configure contingency environments to safeguard against potential disruptions
  • Oversee and execute Disaster Recovery procedures to mitigate the impact of unforeseen events
  • Manage database audit policies and security protocols, ensuring compliance with regulatory requirements
  • Administer logins, users, roles, objects, and privileges within the database environment.

PVM ENGINEER

INFOTREE SERVICES
09.2018 - 11.2018
  • Installation and configuration Windows Server Platforms and clients’ platforms that come from another Intel lab
  • Hardware Configurations (motherboard, hard disk, memory ram..Etc) and Software (OS Windows
  • Linux)
  • BIOS stress testing ejection SIR, FIO, Cassandra, Webex, Steam

SQL DEVELOPER

LOWKSEA – LANSHORE LCC
05.2018 - 07.2018
  • Provide expert consulting services in the field of Business Intelligence, offering guidance and support to clients
  • Develop and manage datasets, data sources, stored procedures, tables, and views to facilitate the creation of business intelligence reports using Microsoft Report Builder
  • Collaborate closely with project managers, offering assistance and expertise to ensure successful project delivery.

WINDOWS NETWORKING TECHNICAL SUPPORT

TEK-EXPERTS
05.2017 - 04.2018
  • Provide responsive technical support via telephone and email to Microsoft professional customers, addressing break-fix issues promptly and effectively
  • Support a range of technologies including TCP/IP, DNS, DHCP, and SMB
  • Offer expertise across multiple platforms, including Windows Server 2008R2, Windows Server 2012, Windows Server 2012R2, and Windows Server 2016.

SQL TECHNICAL SUPPORT ENGINEER

TECNOLOGIA GLOBAL APLICADA
09.2015 - 05.2017
  • Analyze table structures, perform updates, and remove duplicate information within databases
  • Create and configure user accounts and roles to ensure smooth system operation
  • Review socket logs to identify and troubleshoot potential issues
  • Strong analytical and problem-solving skills
  • Communication and collaboration abilities.

Education

Major degree in Engineer Computer -

Universidad Fidelitas

Bachelor’s degree in information technology for Business Management -

Universidad Latina de Costa Rica

Skills

  • Leadership, consistency, and decision-making skills
  • Potential to work in a group or individually according to the needs of the company
  • Troubleshooting skills
  • System Administration
  • Database Management

Certification

· Microsoft Certified: Azure Fundamentals

· MTA: Database Fundamentals – Certified 2020

· Azure Virtual Machines

· Technical DBA SQL Server 2016, Instituto Centroamericano de Computación.

· Curador de datos, Certificación de estudio, Fundación Carlos Slim, Capacítate para el empleo.

· IT Essentials PC Hardware and Software, Academia UCR Cisco Networking

Languages

Spanish
Native language
English
Advanced
C1

References

  • Javier Alpizar, 8834-9283, Ingeniero en Sistemas
  • German Vives, 8733237, Ingeniero en Sistemas
  • Roy Zúñiga, 83356421, Ingeniero en Sistemas

Timeline

AZURE IAAS VM SUPPORT ENGINEER

MICROSOFT
01.2020 - Current

JUNIOR DATABASE ADMINISTRATOR

GBSYS
11.2018 - 01.2020

PVM ENGINEER

INFOTREE SERVICES
09.2018 - 11.2018

SQL DEVELOPER

LOWKSEA – LANSHORE LCC
05.2018 - 07.2018

WINDOWS NETWORKING TECHNICAL SUPPORT

TEK-EXPERTS
05.2017 - 04.2018

SQL TECHNICAL SUPPORT ENGINEER

TECNOLOGIA GLOBAL APLICADA
09.2015 - 05.2017

Major degree in Engineer Computer -

Universidad Fidelitas

Bachelor’s degree in information technology for Business Management -

Universidad Latina de Costa Rica

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SUSANA RAMIREZ ARNUERO