Tammy Mooke

• Promoted to Affiliate Manager after three months as Lead Generation Specialist
• Manage a large network of affiliates, fostering strong relationships, and ensuring consistent engagement.
• Analyzed affiliate performance metrics to asses them regularly, providing constructive feedback and tailored action plans for improvement as necessary.

Collaborate with the marketing team to update creatives and ensure alignment with brand objectives.

• Assisting and collaborating in the organization and preparation of attendance to expose at industry conferences and expos.

• Outsourcing and negotiated with new affiliates, expanding the network
• Monitored daily affiliate performance, implemented retention strategies, and resolved technical issues
• Utilized Microsoft Office for comprehensive reporting and presentation development.
• Managed approximately 45/50 affiliates, prospects, emails and chats per day.

• Delivered training to new hires, enhancing their skills to meet key performance indicators (KPIs)
• Reviewed and approved sales calls to ensure quality and adherence to client guidelines
• Conducted call quality assessments, providing actionable feedback to improve client satisfaction
• Upgraded training programs and team-building initiatives to enhance engagement and knowledge retention.

• Researched and contacted quality leads to develop new business opportunities
• Maintained and analyzed prospect data to ensure accuracy and relevance
• Consistently achieved and exceeded company metrics.
• Out bounding approximately 350 calls per day + New prospects metrics according to campaign specifications

• Managed inbound and outbound customer communications, resolving inquiries efficiently
• Assisted customers with troubleshooting, billing, and product features via phone, chat, and email

• Established and operated a personal training brand, helping clients achieve fitness goals
• Built a loyal client base through tailored workout plans and consistent support.

• Conducted interviews and trained new hires, ensuring adherence to company expectations
• Supervised wagering and Agent support departments, meeting and exceeding performance goals
• Ensured compliance with company policies and implemented process improvements.
• Managed approximately 60/80 clerks per season.