Tania Hernandez Delgado
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Great customer service skills, dedicated to deliver an amazing service.
Overview
12
12
years of professional experience
Work History
Interpreter
LanguageLine Solutions
05.2024 - Current
- Provide English-Spanish interpretation during three-way conversations between clients and limited-English proficient individuals. Ensure accurate and culturally appropriate communication in real time. Analyze and relay information faithfully without omissions or embellishments. Maintain confidentiality and professionalism across diverse subject matters.
Technical Account Manager
Amazon
11.2017 - 07.2025
- Phone associate: Senior Catalog associate. Mentoring program for new hires. From 2017 to 2018. In charge of the Catalog for Sellers. Improved their sales by giving advise within policy, on what is trending, changing their detail pages, supported listings to become available again. Delivered shadowing sessions to new hires, and involved in Fun Team, for team building activities and improve morale.
- Trouble ticketing resolver from 2018 to 2021. Created the “Rewards & Recognitions” team, to incentivize our team members. First cross-border project to create documentation, which improved resolutions, research and guidance. This opened the door to create projects, ideas and global meetings with offshore teams. I had the chance to study Project Management, Foundations, feedback delivery, creating proposals, and Business Writing.
- Technical Account Manager from 2021 through July 2025. I worked with SP-API. Creating new documentation, improving metrics, sharing knowledge, engaging and networking with Support Engineers, to improve our troubleshooting methods and tools. Engaging with global teams, delivered international workshops with communities from Amazon. Creating initiatives and driving projects to improve metrics.
Sales agent
The Results Company
09.2016 - 02.2017
- Sales agent, top sales performer for Sirius XM. Worked with Operational Managers to improve morale, deliver feedback, and create fun activities for team building.
Escalation’s manager
Convergys
07.2014 - 06.2016
- (FiOS account) Tech Support for cable, internet and phone. Floor support back up, Queue control back up, tech support agent. Escalation’s manager. Took ownership of complex cases, where overriding, expediting, or superior permissions were required within policies.
Agent
HOVG
10.2013 - 05.2014
- Collections Agency. Receivable Management Department. Agent. Top performer collecting outstanding balance, delivering QA and customer service. Managed complex cases, setting up payment arrangements.
Education
Some College (No Degree) - Dentistry
Ulacit
High school diploma -
New Hope High School
12-2011
Skills
- API integration using Ruby, Python, Shell, PHP, and Node
- Technical writing expertise
- Creative
- Efficient
- Entrepreneurial and critical attitude
- Responsible
- Professional
- Great working under pressure
- Customer service
- Project Management
Accomplishments
Created the “Rewards & Recognitions” team to incentivize our team members among many departments
and reward good work and improve overall performance.
I delivered feedback to peers, which improved the SLA, QA and time management.
Other studies
- Microsoft Office Advanced
- Giving and Receiving Feedback
- Tips for Better Business Writing
- Prioritizing Your Tasks
- Project Management Foundations
- Lean Six Sigma Foundations
- Technical Writing: Quick Start Guides
- Microsoft Project 2016 Essential Training
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Interpreter
LanguageLine Solutions
05.2024 - Current
Technical Account Manager
Amazon
11.2017 - 07.2025
Sales agent
The Results Company
09.2016 - 02.2017
Escalation’s manager
Convergys
07.2014 - 06.2016
Agent
HOVG
10.2013 - 05.2014
Some College (No Degree) - Dentistry
Ulacit
High school diploma -
New Hope High School
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