Tara Cullen
New Braunfels,TX
Summary
Energetic, detail oriented individual who is disciplined to stay on task to meet or exceed goals and deadlines. Self motivator, creative and driven. Enjoys working with people.
Overview
27
27
years of professional experience
Work History
Operations Manager
Classroom Captioning
Monument, Colorado
07.2020 - 08.2024
- Played a key role in doubling a small business' revenue to achieve a financial goal of over $1,000,000. Implemented marketing materials, strategic initiatives, up-to-date market pricing, expanded offered services, and sales contacts.
- Responsible for all backend operations on uSked, 1CapApp, and StreamText platforms and software.
- Compiled and managed clients and employee information in uSked and other support databases.
- Coordinated assignments with customers and staff members according to availability.
- Compiled and managed client and employee information in databases.
- Managed customer service, session management, and administration tasks to streamline workflow.
- Set up new clients, created instructions and informational documents, worked directly with coordinators to ensure students' needs were met and exceeded.
- Managed creation of marketing materials, collateral, and sales support tools.
- Conducted thorough market research to obtain a detailed understanding of consumer needs and trends.
- Balanced customer schedules, employee availability, and maximum load levels while scheduling sessions.
Owner/Baker
Tara's Treats
Monument, CO
12.2018 - 06.2022
- Designs, creates and makes custom cookies and cakes.
- Promotes business on social media platforms to maximize brand identity and generate revenue.
- Enhances operational performance by developing effective business development strategies, systems and procedures.
- Oversees all aspects of project execution, including progress of each phase, quality of workmanship and performance to drive on-time completion of deliverables.
Home Health Hospice Aide
Self Employed (Worked w/ Gentiva Health Services)
Monument, CO
09.2015 - 02.2016
- Assisted elderly client with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Ran errands for client and transported to appointments to maintain wellness and support daily living needs.
- Assisted client with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Monitored client's behavior and emotional state, reporting concerns to Gentiva Health Services and documenting information in files.
- Monitored client's progress to report necessary changes.
- Observed client's vital signs and medication reactions, reporting any health concerns or behavioral changes.
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
- Dressed, groomed and fed patient with limited physical abilities to efficiently handle basic needs.
Facilities Administrative Assistant/Receptionist
Oracle
Denver, CO
05.1999 - 11.2000
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed building access by supplying key cards to employees and visitors.
- Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel.
- Produced and distributed team newsletters, email updates and other forms of communication.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Marketing Assistant
Westfall & CO/Castle Advisors, Mountain States REO
Westminster, CO
06.1997 - 05.1999
- Managed 100+ REO (real estate owned) properties around the country in a fast paced work environment.
- Negotiated commission with agents, scheduled trash outs and readied the properties for BPO's (Broker Priced Opinions) to be listed on market.
- Communicated daily with agents to meet weekly goals and deadlines.
Education
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
Selden, NY05.1991
Education
SUNY Stony Brook
Stony Brook, NYSkills
- Leader
- Multi-tasker
- Customer Service oriented
- Compassionate
- Detail oriented
- Marketing
- uSked Admin
- 1CapApp, Stream Text
- Zoom, MS Teams
- Administrative support
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer
Boy Scouts of America (High Plains District)
Committee Chair/District Coordinator/Asst Scout Master
2007-2017
- Organized a new cub scout pack in the High Plains Council.
- Created and implemented a Kindergarten aged program for the BSA called 'Lil Cubbies.
- Recruited 50+ scouts to join the pack (average is 5-10).
- Planned weekly activities, organized and oversaw large gatherings and events.
- Carried out treasury, secretary and leader duties. Provided hands on training in all positions.
- Volunteered at the district level with large events/camps creating and running various activities and educational stations.
- Continued onto Boy Scouts as an Assistant Scout Master for 3 years (2016).
- Was awarded an Eagle Mentor pin by a scout.
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