Tara Montalvo
Wilmington,NC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United Health Care: CSR
05.2002 - 05.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Manager
Wendover Funding
05.1994 - 05.2002
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Business Managenent - Business Management
Brookstone College of Business - Charlotte
Charlotte, NC09.1992
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Call Management
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling
- Researching
- Follow-up skills
- Customer Education
- Documentation
Timeline
Customer Service Representative
United Health Care: CSR
05.2002 - 05.2004
Customer Service Manager
Wendover Funding
05.1994 - 05.2002
Business Managenent - Business Management
Brookstone College of Business - Charlotte
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