TATIANA BARBOSA
Sales & Travel Consultant | Virtual Assistant | Inside Sales Specialist
Tamarindo,G
Summary
I am a bilingual sales and travel consultant with experience across Latin America and Australia. I specialize in customer experience, reservations, upselling. My strengths include CRM management (Cloudbeds, Notion, WeTravel), cross-team coordination, and digital communication.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Reservations
Iguana Surf
07.2025 - 12.2025
- Managed daily tour sales and reservations (surf lessons, packages, transportation).
- Implemented new follow-up system that increased booking conversions by 22%.
- Improved guest communication response time by 35% using automated templates.
- Coordinated logistics between instructors, transportation, and front desk to reduce booking errors by 40%.
Travel Consultant
Arawak Experience
01.2024 - 01.2025
- Designed and sold tailor-made travel itineraries, increasing upsells by 18% in 6 months.
- Managed reservations, logistics, CRM (Notion & WeTravel), and post-sales follow-ups.
- Implemented a new client onboarding flow, reducing operational delays by 30%.
Customer Service
Teleperformance
01.2024 - 01.2024
- Delivered English customer support for LinkedIn Learning users.
- Resolved billing issues and maintained satisfaction scores above 95%.
- Achieved daily productivity KPIs consistently in a fast-paced environment.
Front Desk Lead
Selina
01.2022 - 01.2024
- Led front desk operations, improving check-in efficiency by 25%.
- Implemented guest upselling strategies, increasing front desk revenue by 17%.
- Trained a team of 6+ staff on customer service and hospitality protocols.
Customer Service & Event Planner
Waterslide Bar
01.2018 - 01.2022
- Provided premium service to international clientele.
- Organized private events and improved event sales by 20% through targeted outreach.
- Managed social media promotions and supported venue marketing.
Sales & Inventory Coordinator
Basic Classic
01.2015 - 01.2018
- Increased sales by 30% through digital strategies on Instagram & WhatsApp.
- Managed inventory, rotation strategies, and customer relations.
- Developed product catalogues that increased wholesale orders by 15%.
Education
Hospitality Management
ANIBT SCHOOL MELBOURNE
Melbourne, Australia Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Flexible and adaptable
Calm under pressure
Organization and time management
Verbal communication
Certification
Travel Agency Operations Dubai Collage
Timeline
Travel Agency Operations Dubai Collage
09-2025
Sales & Reservations
Iguana Surf
07.2025 - 12.2025
Travel Consultant
Arawak Experience
01.2024 - 01.2025
Customer Service
Teleperformance
01.2024 - 01.2024
Front Desk Lead
Selina
01.2022 - 01.2024
Customer Service & Event Planner
Waterslide Bar
01.2018 - 01.2022
Sales & Inventory Coordinator
Basic Classic
01.2015 - 01.2018
Hospitality Management
ANIBT SCHOOL MELBOURNE