Tatiana Montero Salazar

As an Account Manager at ClickUp, I oversee 30+ Enterprise Premium accounts, focusing on optimizing Workspaces to enhance user experience with our platform. I collaborate closely with clients to drive efficiency and effectiveness, aiming to help their teams save up to a day per week. My role is dedicated to ensuring our users maximize their potential with ClickUp, transforming their workflow and productivity.

Provided exceptional support to high-priority clients by promptly addressing and resolving critical issues. Leveraged in-depth product knowledge and advanced troubleshooting skills to ensure timely and effective solutions. Managed complex support cases with a focus on maintaining high customer satisfaction and fostering strong client relationships.

Drove sales of pitch decks for potential investors by identifying client needs and presenting customized solutions through Slidebean's team. Developed and maintained strong client relationships, delivered compelling product demonstrations, and negotiated contracts to close deals. Utilized market insights and product expertise to exceed sales targets and enhance client satisfaction.

Ensured exceptional customer experiences by providing tailored support and guidance throughout the use of Slidebean's app used mainly for entrepreneurs to develop their own Pitch Decks and Financial Models. Facilitated onboarding, resolved issues promptly, and offered strategic advice to maximize customer satisfaction and retention. Monitored client progress, collected feedback, and collaborated with teams to enhance product features and service quality.

Received training and preparation for coordinated emergency response efforts, ensuring timely and effective actions during critical situations at the office, including but not limited to following emergency protocols, conducted drills, and trained team members to enhance readiness. Collaborated with internal and external stakeholders to address and resolve emergencies, maintaining a focus on safety and operational continuity.

Provided specialized financial support and guidance to clients, focusing on optimizing the use of Blackbaud's financial management solutions. Assisted with account setup, troubleshooting, and strategic financial planning to ensure clients' needs were met efficiently. Collaborated with cross-functional teams to resolve complex issues and enhance product features, contributing to overall client satisfaction and success.

Advised clients on effective use of Blackbaud's financial management tools and services, providing strategic insights and personalized recommendations to optimize financial operations. Assisted with financial planning, analysis, and reporting to support client goals and enhance decision-making. Fostered strong client relationships through exceptional service, resolving complex issues, and ensuring high levels of satisfaction and engagement.

Dedicated and customer-focused Support Specialist with hands-on experience in providing high-level technical and account support for one of the world's leading online gaming platforms. Proven ability to troubleshoot issues, resolve player inquiries, and enhance the customer experience through effective communication and problem-solving. Strong knowledge of gaming industry regulations, online payment systems, and customer service best practices. Committed to maintaining high standards of service and contributing to the overall success of PokerStars.

Detail-oriented and organized International Accounting Assistant with experience in managing financial operations and supporting global accounting processes at Red Planet. Skilled in handling mainly accounts payable/receivable, preparing financial reports, and ensuring compliance with international financial regulations. Adept at working with cross-border teams, streamlining workflows, and leveraging accounting software to enhance accuracy and efficiency.

Also maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved and assisted in the preparation of monthly financial statements for timely and accurate reporting to management.