Thayron Wilson Quierry

- Determine if requested items are available in catalogue and implement predefined action.
- Vendor Master Records in Shuttle For Vendor/Updates/New Vendor Setup in system.
- Maintain professional interactions with outside suppliers as well as a strong partnership with client users.
- Review purchase requisitions and identify sources of supply in Smart By GEP and Ariba.
- Work with buyer, client group and suppliers to resolve claims & invoice discrepancies using the Freshdesk and ServiceNow tool.

- Information distribution in English, Spanish and Portuguese languages. Email configurations to clients such as NDR (Non delivery recipient) and the arrival of a new member, Unicorn is the platform used for changes.
- Content translations for Microsoft's direct and indirect clients in the 3 different languages.
- TAM (Technical Account Manager) request resolution.

- Technical solutions to clients in Spanish, English and Portuguese.
- In charge of customer service by phone, emails and chats.
- Troubleshooting the client's operating system either on the computer or on his personal device.
- SAP and Active directory applications to make modifications to the system.

- Identify problems and search solutions to offer answers to solve questions from costumers using the given channel of communication.
- Document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
- Meet established individual and team performance targets, including customer service, productivity and quality standards.
- Follow up on the costumer’s issue until is solved such as requests, transactions, information changes or any other issue addressed by the costumer.

- Collects a wide range of information about survey respondents depending on the information needs of our clients requesting the surveys. For example, survey respondents may be requested to provide certain personally identifiable, financial, or demographic information, as well as specific opinions about a variety of goods and services.
- Responses to all survey questions are completely voluntary.
- A survey respondent should only provide responses to questions they are comfortable answering and survey respondents may decline to answer any survey question.

- Computer support technician, validate that all computers in the department are working optimally.
- Configure the installation of operating systems) on the computing machines as well as the programs necessary for daily work.
- Cable network installation and routing throughout the department.
- Technical resolution to the internal agents of the organization.