Tommy Cruz Ramírez
System Administrator
Concepción,Heredia
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes configuring and monitoring complex systems and infrastructures.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
System Administrator
FISERV
Barreal, Heredia
02.2022 - Current
- Created patches and solutions to fix bugs in existing applications.
- Completed reports detailing systems performance and downtime issues.
- Attended meetings to deliver status reports to key stakeholders.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
Software Developer
Municipalidad de Santo Domingo de Heredia
Santo Domingo, Heredia
02.2021 - 06.2022
- Internship: Development of an android mobile application
with Java, .NET and web application with React. - Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Introduced agile methodologies such as Scrum. and development best practices to division to enhance product development.
Education
Engiener System Bachelor - Computer Programming
Universidad NacionalDe Costa Rica
Heredia, Costa Rica 02.2016 - 11.2022
Diploma in Computer Application Programming - Programming
Universidad Nacional De Costa Rica, Lic. Ing. Carols Pascua Zúñiga
02.2016 - 11.2021
Skills
Team Building
Problem-solvingCustomer Support
Handling conflictAbility to work effectivelyProgramming
Software Development
Database Programming
Technical Support
Linux OS
Certification
Scrum Fundamentals Certified
Timeline
Scrum Fundamentals Certified
06-2022
System Administrator
FISERV
02.2022 - Current
Introduction to RPA and Automation
01-2022
Software Developer
Municipalidad de Santo Domingo de Heredia
02.2021 - 06.2022
Engiener System Bachelor - Computer Programming
Universidad NacionalDe Costa Rica
02.2016 - 11.2022
Diploma in Computer Application Programming - Programming
Universidad Nacional De Costa Rica, Lic. Ing. Carols Pascua Zúñiga
02.2016 - 11.2021