Summary
Overview
Work History
Education
Skills
Languages
Timeline

Tomy Pérez

Puntarenas

Summary

Dynamic Guest Service skills with a proven track record at Playa Cativo Lodge, enhancing guest relations through personalized service and effective communication. Skilled in property management systems and upselling services, I consistently improved guest satisfaction and contributed to positive hotel ratings by addressing needs promptly and fostering a collaborative work environment.

Personable and reliable with positive, upbeat attitude. Understands hospitality principles and excels in communication and problem-solving. Aims to create memorable experiences and ensure guest satisfaction.

Quick to adapt and always willing to learn new things.

Overview

3
3
years of professional experience

Work History

Guest Services Receptionist

Playa Cativo Lodge
11.2024 - 01.2025
  • Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
  • Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
  • Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.

Guest Services Receptionist

Golden Pinapple Villas
12.2021 - 11.2022
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
  • Supported marketing efforts by collecting guest feedback on their experiences and sharing insights with management for continuous improvement initiatives.

Education

Bachelor of Arts - English Language Teaching

Universidad Nacional, Paso Canoas, Puntarenas
12-2026

Skills

  • Patience and tolerance
  • Upselling services
  • Guest relations
  • Property management systems
  • Foreign language skills
  • Administrative tasks

Languages

English
Upper intermediate (B2)

Timeline

Guest Services Receptionist - Playa Cativo Lodge
11.2024 - 01.2025
Guest Services Receptionist - Golden Pinapple Villas
12.2021 - 11.2022
Universidad Nacional - Bachelor of Arts, English Language Teaching

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Tomy Pérez