Bryan Moisés Torres
People Manager & Team Leader
San Pablo
Summary
Experienced in people management, program management roles, and high end customer support & experience. Committed to driving program and associate development through business strategies based on thorough analysis and addressing specific business needs. Project implementation oriented, utilizing process improvement methodology.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
Team Manager - RISC Operations
Amazon
01.2023 - 09.2024
- Working with US & CA regulators such as FDA & CPSC to ensure that products sold in the Amazon webpage comply with health and safety regulations.
- Managing a team of 15-20 associates, covering career
development, performance driving, coaching, creation of performance metrics and Program development through business strategies. - Led project implementation: Allocation of work project: $44K annual monetary cost savings based on better use of headcount by providing structure to the team´s workflow to optimize the use of resources.
Team Manager - Vendor/Seller Engagement & Support
Amazon
01.2019 - 12.2022
- Team in charge of reaching out to Amazon sellers/vendors, providing tailored support to resolve shipping challenges, ensuring timely deliveries to Amazon warehouses and customers while enhancing operational efficiency.
- Promotion process and career development: Successfully promoted 7collaborators to Sr. Specialists by creation of a promotion case and document.
- Led Watson project implementation: Coaching of fraudulent behaviors from Amazon business
partners, working with legal representatives from US & CA. Resulted in $250K in monetary cost savings.
Sr. Specialist - Product Preparation Team
Amazon
02.2017 - 11.2019
- Lead program dedicated to reviewing and ensuring compliance with Amazon’s product preparation requirements and packaging policies for vendors and sellers.
- Worked with high end Amazon Sellers and customers such as Nike & HP, in addition to established companies in the US & CA.
- Implementation of projects:
Product certification project: Dedicated to correcting preparation guidelines on products, resulting in $500K annual savings.
Product Volatility project: Dedicated to address major flagged products in the system through a business staged plan: $300 annual savings.
Back-office Support Agent
Amazon
06.2016 - 11.2017
- Supporting the core function of the Defect Prevention & Reconciliation team by reviewing business partners complains in the supply chain process. Adhering to service levels, managing multiple priorities within a fast-paced environment. In addition, participating on stretch roles such as Subject Matter Expert, Trainer & Quality Support associate.
Customer Service Representative
SYKES Enterprises
01.2014 - 01.2015
- Providing support to Capital One bank customers, addressing their inquiries, resolving banking issues and ensuring a positive experience, while maintaining high service standards and adhering to company policies and procedures.
Education
High school diploma -
Liceo de Tarrazú
CCNA Routing & Switching - 4 modules
Universidad De Costa Rica
Advanced conversational and written English - undefined
American English Institute
Skills
- Team leadership & guidance
- Analytical skills
- Project Implementation
- Process improvement
- Program management
- Associate Development
- Creation of performance & business metrics
- Documentation proficiency
- Effective oral and written communication
- Time Management & Planning
- Excel Intermediate
Work References
- Lorenzo Vega Barrantes, Inbound Supply Chain & Logistics manager, lvegacr@hotmail.com, (506) 83178512
- Juan José Calderón Miranda, Operations Manager, totos231281@gmail.com, (506) 83715310
Timeline
Team Manager - RISC Operations
Amazon
01.2023 - 09.2024
Team Manager - Vendor/Seller Engagement & Support
Amazon
01.2019 - 12.2022
Sr. Specialist - Product Preparation Team
Amazon
02.2017 - 11.2019
Back-office Support Agent
Amazon
06.2016 - 11.2017
Customer Service Representative
SYKES Enterprises
01.2014 - 01.2015
CCNA Routing & Switching - 4 modules
Universidad De Costa Rica
Advanced conversational and written English - undefined
American English Institute
High school diploma -
Liceo de Tarrazú
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon