Tyron Chavarría Morgan
San Pablo
Summary
Professional in customer relations with track record of excellence in managing client interactions and resolving issues efficiently. Proven ability to collaborate with teams and adapt to changing business needs. Recognized for strong communication skills and results-driven approach, consistently delivering high-quality service and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Executive Customer Representative
Cognizant
10.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Help new employees using shadow calls, so that they acquire more knowledge of the product
- Floor support for new and actual employees
Customer Service
Concentrix
09.2023 - 10.2024
- Agent for Santander US bank
- Customer Service Withholding Agent
- Disputes Department Agent
- Specialist agent in the fraud department
- Support for new agents or floor staff (SME)
CXQO Associate
Amazon
08.2022 - 03.2023
- Visualization of customer interaction in Amazon supermarkets, using video cameras so that the AI
Kitchen assistant
Coffee & Kids
04.2022 - 08.2022
- Assistance to the restaurant cooks.
- Cook
- Pizza
Production Operator
Importaciones Droullie
01.2019 - 07.2019
- Production of water bottling
Education
High School Diploma -
Liceo. Lic Mario Vindas Salazar
Heredia, Costa Rica12.2017
Diploma - Modern Office Techniques
Liceo. Lic Mario Vindas Salazar
Heredia, Costa Rica12.2017
Diploma - Administration of Commercial Establishments
Instituto Nacional De Aprendizaje (INA)
Heredia, Costa Rica12.2018
Sports Administration
K-Sport (CENFOTEKS)
Antioquia, Colombia12.2020
Diploma - Public Relations
Sinergia Consultores
Alajuela, Costa Rica06.2021
Diploma - Conversational English Intermediate
IPEC
Heredia, Costa Rica12.2021
Diploma - General Business Administration
Universidad Estatal A Distancia (UNED)
Heredia, Costa Rica12.2023
Bachelor of Administration - Business Administration
Universidad Estatal A Distancia (UNED)
Heredia, Costa Rica12-2025
Skills
- Teamwork
- Quick Learning
- Multi Tasks
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Problem resolution
- Call center experience
- Product knowledge
LANGUAGES
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
References
Alexander Ramón, Aguilar Ramírez, 8911-5057, Comite de Deportes, Santo Domingo
Timeline
Executive Customer Representative
Cognizant
10.2024 - Current
Customer Service
Concentrix
09.2023 - 10.2024
CXQO Associate
Amazon
08.2022 - 03.2023
Kitchen assistant
Coffee & Kids
04.2022 - 08.2022
Production Operator
Importaciones Droullie
01.2019 - 07.2019
High School Diploma -
Liceo. Lic Mario Vindas Salazar
Diploma - Modern Office Techniques
Liceo. Lic Mario Vindas Salazar
Diploma - Administration of Commercial Establishments
Instituto Nacional De Aprendizaje (INA)
Sports Administration
K-Sport (CENFOTEKS)
Diploma - Public Relations
Sinergia Consultores
Diploma - Conversational English Intermediate
IPEC
Diploma - General Business Administration
Universidad Estatal A Distancia (UNED)
Bachelor of Administration - Business Administration
Universidad Estatal A Distancia (UNED)
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